What's the dealio with QFF points from JetStar?

[rikeedee]

I travelled through the US last year, the last time I'll be doing so for at least the next four years, but I digress. During that trip, I took a few American Airlines flights. In every case, my Qantas Frequent Flyer points were credited within hours, sometimes even minutes, of landing.

Back home, I fly Jetstar monthly. Yet I rarely see my points unless I specifically chase them. If they haven’t appeared within two weeks (they usually don’t), I have to remind myself to manually submit a claim, often three or four weeks after the flight. I eventually see them but whay does it have to be so hard?

How is it that a partner airline operating thousands of kilometres away can deliver on the QFF promise effortlessly, while the local sister, consistently fails to do so?

 

[aikman]

I haven't had any problems. No more than a week for me.

 

[Dmac59]

Welcome to AFF @rikeedee
Another reason I avoid JS. I do note however that the JS website states "Include your Qantas Frequent Flyer membership number when you book eligible Jetstar fares and your Qantas Points and Status Credits will be credited to your account within 6 weeks of travel."

 

[CaptJCool]

My default with JQ is don’t pay for rev tics unless it’s the Flounge Dom from International jaunt (except for my bro living in Hobart so that’s an easier & cheaper trip with LTG lounge access anyway than QF via Melbourne)
I do use JQ for rewards tics

 

[jrdngalvin]

I've had the same experience! Always seems to take the full 4-6 weeks to receive the QFF points from internal flights via JS. Chased it up once to see if I could get an answer as to why but just got some corporate jargon reply.

 

[Flyfrequently]

Welcome to AFF @jrdngalvin

 

[jrdngalvin]

Welcome to AFF @jrdngalvin

Thanks @Flyfrequently

 

[wattch]

The wife and two kids went Jetstar to Japan last year, in J with Max package. Entered all our QFF numbers in at the time of booking.

Anyhow after our trip, checked the status haul that we were hoping for. Myself, and my 2 kids had all points and status credits in our account but the wife's where missing.

We submitted a couple of 'Missing status credits' forms via QF website, only to be told that her flight wasn't eligible. Weird since the rest of us all got ours, and we're all on the same booking. Anyway, didn't push any harder incase I lost my status credits hahaha

 

[Justinf]

I digress but qantas hotels points takes forever to be credited as well.
Still waiting three weeks later.

 

[SYD]

I digress but qantas hotels points takes forever to be credited as well.
Still waiting three weeks later.

They take exactly 4wks from checkout.

 

[Justinf]

They take exactly 4wks from checkout.

Oh thanks for that. Appreciate it.
Mods please delete my comment if need be.