Cathay serve wine to 3yr old.

[Blackadder]

Cathay Pacific apologises after 3-year-old was served white wine on its flight

His parents want the airline to provide a proper account of the incident. Read more at straitstimes.com. Read more at straitstimes.com.

www.straitstimes.com

How you mix up water and wine is puzzling.

 

[nancypants]

Oh for gods sakes. One sip of wine is not going to do anything

 

[MEL_Traveller]

Cathay Pacific apologises after 3-year-old was served white wine on its flight

His parents want the airline to provide a proper account of the incident. Read more at straitstimes.com. Read more at straitstimes.com.

www.straitstimes.com

How you mix up water and wine is puzzling.

Yes, but no!

Crew working in the cabin relay drink orders to crew member preparing drinks in the galley.

One crew asks for a white wine. Another asks for water. They go back to serving in the cabin.

When they come back to pick up the drinks, the FA picks up the wrong one.

Depending on the time of day and how the cabin is lit, it could have gone unnoticed.

But the family is OTT in this one.

 

[CMA222]

As Loyalty Lobby noted - if it were in the USA there would be a law suit and/or a huge settlement. They said, probably correctly, in most other places (UK, Aust etc) it would be acknowledged as a mistake and no real harm done. Public statements would be made that processes will be reviewed to ensure it cannot happen again. As it was CX, the people involved apparently used every available media platform to get it trending. It is all about maximising compensation. CX will eventually settle it and hope it goes away.

 

[CaptJCool]

So I should go sue the Hungarian restaurant that served me up plonk instead of coke when I was 5 years old ?

Great, now where do I find the phone number

 

[MEL_Traveller]

As Loyalty Lobby noted - if it were in the USA there would be a law suit and/or a huge settlement. They said, probably correctly, in most other places (UK, Aust etc) it would be acknowledged as a mistake and no real harm done. Public statements would be made that processes will be reviewed to ensure it cannot happen again. As it was CX, the people involved apparently used every available media platform to get it trending. It is all about maximising compensation. CX will eventually settle it and hope it goes away.

Would there be a huge lawsuit in the USA?

I would have thought any action would had to have been brought under the Montreal Convention, which requires injury. Purely emotional stress is not recoverable.

 

[CaptJCool]

It’s hardly a hanging offence
But we will

“Hang them out to dry”

 

[andye]

My younger brother managed to get through the best part of a 1 litre stein aged 5 at a bowling evening in Austria (probably due to deficient family supervision). He was a bit wobbly but hasn't shown any signs of developmental problems (yet).
I'd be disappointed if the family's lawyers can find a medical expert who would report in favour of the Plaintiff

 

[nancypants]

Would there be a huge lawsuit in the USA?

I would have thought any action would had to have been brought under the Montreal Convention, which requires injury. Purely emotional stress is not recoverable.

The problem is they seem to be going down a neurodevelopmental angle. Now who’s to say if this kid doesn’t get into Harvard med when he grows up it’s not because of the wine? Who’s to say he ever would have? I can see an appropriately primed US jury being made to be sympathetic to this. What compensation for that kind of thing? $20-30million maybe? Etc

 

[andye]

I suspect the child has consumed a similar absolute amount of ethanol to that which is found in ripe bananas, soy sauce or even bread

 

[Quickstatus]

It would be very sad if the FA got fired over this. To err is human

 

[sydney3086]

Wouldn’t it be the parents’ responsibility to watch what their 3-year-old eats and drinks? I couldn’t believe seeing a 3-year-old sitting alone in a separate J seat, away from his parents.

 

[MEL_Traveller]

Wouldn’t it be the parents’ responsibility to watch what their 3-year-old eats and drinks? I couldn’t believe seeing a 3-year-old sitting alone in a separate J seat, away from his parents.

The seats aren’t that close. Easy for a parent to be distracted for a second while a drink is delivered. Could have been something as simple as the parent taking a mouthful of food.

 

[CMA222]

Would there be a huge lawsuit in the USA?

I would have thought any action would had to have been brought under the Montreal Convention, which requires injury. Purely emotional stress is not recoverable.

Loyalty lobby authors are not lawyers. They were making a comparative observation. Public perception and potential reputation damage for CX, deliberately orchestrated by the parents, will ensure a settlement in excess of whatever they might be entitled to under the convention.

 

[lovestotravel]

I honestly stopped reading at "prompting his parents to share the incident on social media."

 

[MEL_Traveller]

Loyalty lobby authors are not lawyers. They were making a comparative observation. Public perception and potential reputation damage for CX, deliberately orchestrated by the parents, will ensure a settlement in excess of whatever they might be entitled to under the convention.

True, but…

If you are going to *sue* cathay you need a cause of action. No cause of action you can’t sue. I’m not sure there’s a cause of action under MC99 unless they can show injury.

A claim for compensation, not legally based, is another issue. But honestly, any potential damage has likely already been done to CX (bottom line, almost no one cares?). Not sure what CX is gonna ‘buy’ with a high payout.

 

[nancypants]

Agree, my gut feeling is 98% of people or even parents would say “big deal”, and the 2% remaining probably weren’t going to spend big money with Cathay anyway

 

[elanshin]

It would be very sad if the FA got fired over this. To err is human

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So there 2 pov here imho. One being big deal not the end of the world. But from a company perspective, its not just a breach of protocol but also law. They have to take it seriously regardless of whether the parents were making a fuss or not.

There are some mistakes that you can make and not be a big deal, but I don't think serving alcohol to a minor one that any company will let the employee off the hook that easily.

 

[nancypants]

So there 2 pov here imho. One being big deal not the end of the world. But from a company perspective, its not just a breach of protocol but also law. They have to take it seriously regardless of whether the parents were making a fuss or not.

There are some mistakes that you can make and not be a big deal, but I don't think serving alcohol to a minor one that any company will let the employee off the hook that easily.

I mean, the remedy for breach of a criminal law is criminal prosecution, not civil compensation and social media shaming. I recognise that serving alcohol to a minor is a strict liability offence in most jurisdictions but I’d be astonished if there wasn’t a defence of it being done accidentally in this kind of circumstance

 

[Quickstatus]

I don't think serving alcohol to a minor one that any company will let the employee off the hook that easily.

no one saying let FA off the hook. More effective is to recognise what happened, why it happened and what were the contributing factors

But losing one's job over this just means it's only ever the employees fault. Crew fatigue, crew /passenger ratio on flight in that case never comes into play.