The definitive thread on Qantas IT gripes

[RichardMEL]

Yeah... wanted to avoid calling but seems inevitable. All these self-serve functions seem to barely work. The previous one where it was embedded into MMB seemed to work but now the shift to a specific re-acomm site seems to have made the process worse.

On the phone and been waiting as a P1 for 10 minutes so I'm guessing other cancellations are clogging the lines as well.

FWIW, travelling in a few hours but was really hoping to go door to boarding rather than making a stop at the service desk.

So did not work via app?

 

[_TheTraveller_]

So did not work via app?

App sent me to the same place.

Edit: Got through and it seems like the system was stuck due to being checked-in online for the cancelled flight. shrugs

 

[RSD]

You do seem to be have more than you fare share of challenges. I assume you’ve tried different browsers and/or hardware?

Even the various app versions are pretty stable (apart from the odd occasion you take on a new persona….).

Three different browsers and two different laptops...

 

[Cloud9]

Three different browsers and two different laptops...

Have you tried a hammer?

 

[RSD]

Have you tried a hammer?

I was more thinking a tomahawk - the missile not the axe - sent their way to get their attention...

 

[Cloud9]

I was more thinking a tomahawk - the missile not the axe - sent their way to get their attention...

Can't argue with that, man

Was just offering what I call the "mechanical engineering" approach to computer science. Smack it.

 

[RSD]

Can't argue with that, man

Was just offering what I call the "mechanical engineering" approach to computer science. Smack it.

Might as well - the tech support approach of turning it off and then back on again was a waste of time.

 

[Cloud9]

Might as well - the tech support approach of turning it off and then back on again was a waste of time.

I know some almost passable humans who make a living telling people to do that. I abstain from further comment.

 

[tdimdad]

I know some almost passable humans who make a living telling people to do that. I abstain from further comment.

What??? That's how I started my career. You gotta start from somewhere...

 

[Cloud9]

What??? That's how I started my career. You gotta start from somewhere...

Yeah. But these people socialise with me. Can't call them right minded if they do silly things like that!!!

 

[tdimdad]

Yeah. But these people socialise with me. Can't call them right minded if they do silly things like that!!!

But it's surprising how many things in the Microsoft end user environment get resolved that way. Even my brand new Win11 laptop needs a weekly reboot because it just grinds to a crawl within a few days. The previous Win10 laptops kept humming along much better.

Reminds me of a friend who was a sys admin in a Unix environment. He jokingly quipped about our Windows Server reboots, asking why would we do it. Last time they rebooted a server was several years earlier.

I wonder if QF has rebooted their systems? Perhaps it could suddenly improve the stability of them.

 

[RichardMEL]

But it's surprising how many things in the Microsoft end user environment get resolved that way. Even my brand new Win11 laptop needs a weekly reboot because it just grinds to a crawl within a few days. The previous Win10 laptops kept humming along much better.

Just one reason I refuse every time my win10 box tries to helpfully prompt me to upgrade to win11. As long as it's optional I'm staying put thank you very much

Reminds me of a friend who was a sys admin in a Unix environment. He jokingly quipped about our Windows Server reboots, asking why would we do it. Last time they rebooted a server was several years earlier.

I wonder if QF has rebooted their systems? Perhaps it could suddenly improve the stability of them.

ah yes, as we say "Have you tried turning it off and on again...."

and yes, I would often be responsible for servers with uptimes over a year. More recently we'd reboot only to install a new kernel with security patches and the like because, you know, that has to be a thing, but yes in general very solid reliability outside the Windows ecosystem. Though Unix systems can have their moments... get a runaway process go mad, java chewing up all your RAM for no good reason and sending you into swap hell or badly written applications (often also Java based ) sending CPU's into meltdown.... but often these could be solved without reboot.

But I digress...

 

[tdimdad]

in general very solid reliability outside the Windows ecosystem. Though Unix systems can have their moments... get a runaway process go mad

The worst mistake at work I've made wrecked an Aix server completely. A tiny little closing ' at the end of a parameter for the file erase command. It traversed throughout the system. I proofread the shell script three or four times over and still missed the error. A workplace experience kid level of a rookie mistake.

Perhaps I would have great credentials to join QF IT.

 

[Cloud9]

Just one reason I refuse every time my win10 box tries to helpfully prompt me to upgrade to win11. As long as it's optional I'm staying put thank you very much


ah yes, as we say "Have you tried turning it off and on again...."

and yes, I would often be responsible for servers with uptimes over a year. More recently we'd reboot only to install a new kernel with security patches and the like because, you know, that has to be a thing, but yes in general very solid reliability outside the Windows ecosystem. Though Unix systems can have their moments... get a runaway process go mad, java chewing up all your RAM for no good reason and sending you into swap hell or badly written applications (often also Java based ) sending CPU's into meltdown.... but often these could be solved without reboot.

But I digress...

As a Java dev, these pains are generally down to poor developer knowledge rather than the language. However, your pain is real and one that I do my best to alleviate for others when I am training juniors (and seniors who somehow only get that title because of time served rather than skill).

 

[RichardMEL]

The worst mistake at work I've made wrecked an Aix server completely. A tiny little closing ' at the end of a parameter for the file erase command. It traversed throughout the system. I proofread the shell script three or four times over and still missed the error. A workplace experience kid level of a rookie mistake.

Oh bet that gave you the SMITs ! (Lame aix joke)

like someone trying rm -rf * in the root dir..

we've all been there. You do it once and learn.. never again.

Perhaps I would have great credentials to join QF IT.

I think you're past the Work Experience stage..

 

[Cloud9]

Oh bet that gave you the SMITs ! (Lame aix joke)

like someone trying rm -rf * in the root dir..

we've all been there. You do it once and learn.. never again.


I think you're past the Work Experience stage..

Man, I am looking forward to shooting the breeze on a lounge crawl with you one day, fella.

*nix jargon to me is as Men At Work would say: "do you speaka my language? He just smiled and gave me an Ubuntu sandwich... and he said..."

 

[tdimdad]

Multi-city search tonight. We should start tallying up how many different error messages we get. The one who scores the most errors should win a 'bug bounty' from QFF Wines (or their choice of a toaster) to help easing the pain.

 

[RooFlyer]

Can I sneak in an O/T comment, but my only real 'IT story'?

When I was a geology Uni student, a mate and I gave up hitting rocks for an afternoon to venture into the 'commuter centre' building to get a plot of data off the Burroughs mainframe. (yes, this was c1980). We were very frustrated at not being able to get the damn thing to work for an hour or so. Reading the manual yet again, we came across the command DUMP BURROUGHS. Perhaps more effective than a geology pick through the console, which is what we were contemplating at that point. We guttoed out, though.

I still wonder what would have happened if we used that.

 

[CaptainCurtis]

Anyone else's homepage without the menu bar at the top, so unable to login? Same issue across Chrome and Safari.

 

[RSD]

Anyone else's homepage without the menu bar at the top, so unable to login? Same issue across Chrome and Safari.
View attachment 384802

Chrome is displaying normally for me - but I have seen alerts for Chrome users on various websites saying that a change in Chrome could prevent people from logging in and that they were working on it.