The definitive thread on Qantas IT gripes

[Cloud9]

Perhaps not a QF error per se but a bizarre one, anyway. It suddenly popped up on FR24 when I was checking for the departure of QF51.

View attachment 383643

That would make for a memorable trip, though perhaps not the way one would love it.

Wonder if they just take the broom head off and pass you the handle for when you get on the flight. I mean, if they're going to shaft you, might as well do a thorough job of it.

 

[RichardMEL]

Going to guess a typo somewhere and it was meant to be VH-EBV?

Or not. Being operated by EBS today.

 

[tdimdad]

Going to guess a typo somewhere and it was meant to be VH-EBV?
Or not. Being operated by EBS today.

You'd hope so. The peculiar thing is that earlier in the morning it showed EBS, then suddenly changed to SBV. It's correct now again but the integration of systems / data transfers seem to have holes in somewhere.

 

[kpro]

Perhaps not a QF error per se but a bizarre one, anyway. It suddenly popped up on FR24 when I was checking for the departure of QF51.

View attachment 383643

That would make for a memorable trip, though perhaps not the way one would love it.

I wrote about this weird behaviour a while back when looking at QF9 on FR24. The explanation from Mattg was "SYD-OAG is QF2009. The callsign is shortened to Q-Link 9D (and is tracked as QLK9 - not to be confused with QFA9), which causes a bit of confusion with some of the websites."

So in this case FR24 is confusing QF51 with QF2051, a Dash 8 service from MEL to DPO.

 

[kpro]

Looks like the text which tells you to select seats on a partner airline website has gone missing.

 

[RSD]

Is it just me or has the rate of errors on the QF website gone through the roof the last few days? I'm getting so many that it is just totally ridiculous - this is the latest one this morning

 

[RSD]

And now this one -

 

[Cloud9]

Is it just me or has the rate of errors on the QF website gone through the roof the last few days? I'm getting so many that it is just totally ridiculous - this is the latest one this morning
View attachment 383767

At least that one can be pinned squarely at the feet of front end cowboys "developers".

 

[tdimdad]

Is it just me or has the rate of errors on the QF website gone through the roof the last few days? I'm getting so many that it is just totally ridiculous - this is the latest one this morning
View attachment 383767

It definitely is on you all the way: you've made a bad request. Simple as that. Next time, try requesting something QF(F) can deliver, like toasters on points. It's a lot easier and more profitable than buying, maintaining and flying planes, and saves your energy, too.

 

[RSD]

It definitely is on you all the way: you've made a bad request. Simple as that. Next time, try requesting something QF(F) can deliver, like toasters on points. It's a lot easier and more profitable than buying, maintaining and flying planes, and saves your energy, too.

Oh sh!te - I forgot that Qantas is an online kitchen appliance store that owns a couple of planes that they occasionally offer rides in to those that buy plenty of toasters, coffee machines and steak knives.

 

[encryptededdy]

It seems that all of my upcoming bookings have the Change button disabled. Mix of reward and cash bookings, all made directly through Qantas. All are simple returns, no multi-city which usually throws off the system.

Anyone else have this issue?

 

[RichardMEL]

No, I have a bunch of flights with "Change" available. One thay llt is greyed out, but that isvan Amex booking so makes perfect sense.

 

[RSD]

Just got a new one - they must have run out of toasters to sell me or something...

Seriously the QF website just has so many error problems it is beyond a joke!

 

[Cloud9]

Just got a new one - they must have run out of toasters to sell me or something...
View attachment 384087
Seriously the QF website just has so many error problems it is beyond a joke!

Seen that a hell of a lot recently trying to do anything through Business Rewards.

Academic. Singapore are getting my corporate spend after half coughd service and three weeks without a response to a complaint.

 

[RSD]

Well if a Gold member can't get access to a page showing Reward flights then I would hate to be Bronze!

 

[RSD]

No cough! Truest thing that anyone from Qantas has ever said!

 

[_TheTraveller_]

Any ideas how one accept an replacement flight when the re-acommdation site won't work?

Entering my PNR and surname doesn't lead to anywhere.

 

[SYD]

No cough! Truest thing that anyone from Qantas has ever said!
View attachment 384146

You do seem to be have more than you fare share of challenges. I assume you’ve tried different browsers and/or hardware?

Even the various app versions are pretty stable (apart from the odd occasion you take on a new persona….).

 

[RichardMEL]

Any ideas how one accept an replacement flight when the re-acommdation site won't work?

Entering my PNR and surname doesn't lead to anywhere.

Call?

 

[_TheTraveller_]

Call?

Yeah... wanted to avoid calling but seems inevitable. All these self-serve functions seem to barely work. The previous one where it was embedded into MMB seemed to work but now the shift to a specific re-acomm site seems to have made the process worse.

On the phone and been waiting as a P1 for 10 minutes so I'm guessing other cancellations are clogging the lines as well.

FWIW, travelling in a few hours but was really hoping to go door to boarding rather than making a stop at the service desk.