The definitive thread on Qantas IT gripes

[StevePER]

Trying to allocate seats on an international economy flight as a oneworld Emerald, seat selection initially appears to be free but once you get to the final confirmation screen there is a "price change".

Couldn't find a workaround, so asked the Qantas Facebook rep to allocate seats for me.

 

[SYD]

Trying to allocate seats on an international economy flight as a oneworld Emerald, seat selection initially appears to be free but once you get to the final confirmation screen there is a "price change".

Couldn't find a workaround, so asked the Qantas Facebook rep to allocate seats for me.

QF marketed and operated flight or codeshare?

 

[StevePER]

QF marketed and operated flight or codeshare?

QF marketed and operated

 

[Mickey Mouse]

QF bookings functionality on the blink again, or is Qantas only broken for me?

 

[CMA222]

Is anyone else getting the pop-up privacy box for cookies when logging in on a laptop ?

The pop-up appears when I log in. I choose an alternative and save and then I move to business rewards and it reappears. So I choose and save, and then I move back to the QF site and we start all over again - choose and save. When I change to 'my bookings' up it comes again. The top of the box says "Company Logo" so the work experience people are playing around again by the looks of things.

 

[DejaBrew]

Is anyone else getting the pop-up privacy box for cookies when logging in on a laptop ?

No issues with that for me, but the multi-city booking engine is throwing a massive tantrum (for me, at least).

Also, not sure if it's been mentioned by others on here before, but I'm really getting sick of the website logging me out without warning. I could understand if it was a no activity timeout, but I can be happily navigating the website and all of a sudden (in Qantas IT's infinite wisdom), they log me out. Especially annoying when it happens at a payment page...

 

[Mwenenzi]

I recently booked classic reward flights with AA in the USA, and when it came time to pay the USD $6pp taxes, the payment options all said "no surcharge" or words to that effect, but then when I chose PayPal, it outlined the fees I would have to pay. In the end I didn't pay any fees, but just the lack of attention to detail... If they do this with their websites, what corners are cut on their aircraft? Oh and at the end I paid USD $11.20 which is apparently USD $6 x 2.

I'm a Gold QFF, and when it comes to AA baggage, how hard would it be to instead of saying "sorry no baggage for you" they see I'm Qantas Gold, and say "congrats you get 2 free 32kg bags on AA because you're OneWorld Sapphire". The amount of digging around I had to do to find this out myself, was annoying. Thanks Qantas.

Would not baggage allowance on an AA flight be more of an AA issue.
Many airlines ~ fare types do not have a baggage allowance. QF is a little unusual in that all fares have a checked bag alliance.

Baggage allowance is based on status on the day of flight. Which could lower, same or higher status, than when the reservation was made.
However have read online AA apply the status benefit applicable at the time of reservation or flight, which ever is better. Have looked on AA AAdvaantage but not able to find that info.

 

[encryptededdy]

Baggage allowance is based on status on the day of flight. Which could lower, same or higher status, than when the reservation was made.

Actually, I believe on AA they use the higher of your status when booking, and your status when flying.

 

[MikeG]

Would not baggage allowance on an AA flight be more of an AA issue.
Many airlines ~ fare types do not have a baggage allowance. QF is a little unusual in that all fares have a checked bag alliance.

I booked an AA flight as a reward flight via Qantas.com - hence it is Qantas' problem, as they are "Selling" me the flight. The Qantas.com website told me there was no baggage allocation with the flight, and that I had to purchase baggage separately - which is not correct as I am QFF Gold so I get two bags with these flights. Perhaps you see this as additional functionality, and yes it is. But Qantas is miles behind the competition when it comes to their web assets.

Baggage allowance is based on status on the day of flight. Which could lower, same or higher status, than when the reservation was made.
However have read online AA apply the status benefit applicable at the time of reservation or flight, which ever is better. Have looked on AA AAdvaantage but not able to find that info.

Qantas knows very well that my status lasts until well after the flight - so this is a no-brainer. My wife who is travelling with me has her Qantas Red status linked, so in that case she would have no baggage. Its not overly difficult for a competent web developer to add this in to make our lives a little easier by telling customers what they need to know. Its part of the User Experience (UX) design philosophy.

Post automatically merged: Mar 25, 2024

Actually, I believe on AA they use the higher of your status when booking, and your status when flying.

But only if you have AA status. AFAIK If you have OW status like I do, it only counts what it is when you fly... They have no way of knowing what it is when you book...

 

[CMA222]

New Zealand Red Tail Sale just landed in my inbox. Checked the J fares to Queenstown from Sydney and Melbourne. Fares and available dates displayed OK. Clicked on "View fare rules" and it responds with "Travel Class is not available". Are they promoting fares that cannot be purchased - or more likely another IT glitch.

 

[tdimdad]

Tonight it was the GV redemption engine's turn to crash. Tried twice and after submitting the payment details, it goes boink.
Well, tomorrow is a new day, full of new hope.

 

[elanshin]

Qantas let the QLD interns play with the clocks or something?

My flight is 15:00 tomorrow so im aware check in should be in ~45 mins and instead at 14:12 I get this SMS.

 

[JW]

Is it just me or others unable to routinely log in and/or do anything useful like purchase tickets. Unbelievable...more errors. Seriously poor.

 

[Cloud9]

Qantas let the QLD interns play with the clocks or something?

My flight is 15:00 tomorrow so im aware check in should be in ~45 mins and instead at 14:12 I get this SMS.

Wonder if it's a cron job that they kick off in their system ahead of 24 hours to try and make sure everything's dispatched so folk have their message before T-23

 

[RichardMEL]

Wonder if it's a cron job that they kick off in their system ahead of 24 hours to try and make sure everything's dispatched so folk have their message before T-23

Heh. I wonder how many readers know what "cron" referrs to.

For those scratching their heads at the reference, "cron" is a the name of a process under the UNIX operating system, that as the name may suggest, deals with time related things - specifically scheduling of processes to run in the system. Usually used to kick off regular things like maintenance processes on a system that may run every minute, x times per hour, hours per day etc up to specific days in a year. Quite useful for regular thing you may want to run at certain times to a schedule.

The idea @Cloud9 is suggesting here I think is perhaps a process in the backend running say every minute that checks any flights due to depart in 24h, and for any flight scheduled in 24h to then put them kick off associated processes eg open OLCI.

 

[Cloud9]

Heh. I wonder how many readers know what "cron" referrs to.

For those scratching their heads at the reference, "cron" is a the name of a process under the UNIX operating system, that as the name may suggest, deals with time related things - specifically scheduling of processes to run in the system. Usually used to kick off regular things like maintenance processes on a system that may run every minute, x times per hour, hours per day etc up to specific days in a year. Quite useful for regular thing you may want to run at certain times to a schedule.

The idea @Cloud9 is suggesting here I think is perhaps a process in the backend running say every minute that checks any flights due to depart in 24h, and for any flight scheduled in 24h to then put them kick off associated processes eg open OLCI.

Most eloquently put, sir. Most eloquently put.
Apologies for the unexplained nerd speak. I hadn't had my coffee...

 

[RichardMEL]

All good There's quite a few of we IT types in the forum who would know, but a lot likely who wouldn't. You got your point across regardless of course (easy enough to figure out from the rest of your comment). I just thought I'd explain the reference. i'm sure many of us drop in jargon we're used to without thinking much about it because it's second nature into every day things. I'd be willing to bet I've done it

However I'm not going to explain the "finger" command... or the "halt -n" option (to be used if your CPU is on fire.. )

 

[RooFlyer]

All good There's quite a few of we IT types in the forum who would know, but a lot likely who wouldn't. You got your point across regardless of course (easy enough to figure out from the rest of your comment). I just thought I'd explain the reference. i'm sure many of us drop in jargon we're used to without thinking much about it because it's second nature into every day things. I'd be willing to bet I've done it

However I'm not going to explain the "finger" command... or the "halt -n" option (to be used if your CPU is on fire.. )

I think there's only command we non-IT types need to know. Turn off, re-start. Seems to fix just about everything.

 

[RichardMEL]

I think there's only command we non-IT types need to know. Turn off, re-start. Seems to fix just about everything.

Or as we say...

 

[tdimdad]

Perhaps not a QF error per se but a bizarre one, anyway. It suddenly popped up on FR24 when I was checking for the departure of QF51.



That would make for a memorable trip, though perhaps not the way one would love it.