Oneworld Classic Flight Reward Discussion - The Definitive Thread

[jamo96]

Hello
Curious, When you booked this trip, did you do online through the multi-city option or did you book via the phone? I'm having trouble using the multi-city option as it only lets me put in 6 segments & the total is above the RTW Classic reward limit.

I booked it on the Multi City booking page. A few months later I called Qantas to change the last 3 legs as I couldn't get the dates I was wanting at the time of the initial booking due to the dates not yet being available.

 

[Phoenix-1]

A family member of mine had an OWCA with a MEL-KUL-HKT leg with MH in J. They made some changes and the MH ticket timed out and the seat was lost (not a surprise). They had the MEL-KUL leg re ticketed in J but the KUL-HKT leg has been ticketed in Y as there are no J reward seats left. Is it Qantas's responsibility to ask MH to release a new J seat via the liaison desk? What's the best way to do that? Would the reward ticketing escalation email be able to help?

 

[Mr H]

Would the reward ticketing escalation email be able to help?

If anyone can help, they are the ones.

 

[billbro]

My suspicion is the presence of the MAD-FRA on IB since you have a transit at FRA. Send me your booking reference and date/flight that you want for HND-GMP privately and I can take a look when I have a spare moment.

Just to close the loop on here, @madrooster very graciously worked their magic and managed to figure out how to sort out my PNR that multiple multiple calls, as well as emails to the ticketing team could not resolve.

All flights now locked in for our 318k trip, including some politely recommended adjustments by @madrooster to save us from being stranded in Frankfurt if we missed our 50min connection to Tokyo.

I'm not sure what black magic was used, but it is very much appreciated! Looking forward to our trip much later in the year, first time in Korea will be fun, but mainly psyched to revisit Burgundy and drink some wines for less outlandish prices than here.

 

[Phoenix-1]

That's really good news! @madrooster are you able to share what the issue was and how it was fixed? To help future individuals who may run into the same issue.

 

[RichardMEL]

Kudos to @madroofor the help resolving this issue.

 

[madrooster]

That's really good news! @madrooster are you able to share what the issue was and how it was fixed? To help future individuals who may run into the same issue.

As @billbro has already mentioned, the contact centres struggled with this scenario, for a reason. The contact centre operators don't have the access to do what was done in this scenario.

 

[Phoenix-1]

As @billbro has already mentioned, the contact centres struggled with this scenario, for a reason. The contact centre operators don't have the access to do what was done in this scenario.

I'm still confused - what exactly was the issue (married segment?) and how was it resolved?

 

[madrooster]

I'm still confused - what exactly was the issue (married segment?) and how was it resolved?

I can confirm it was not a married segment issue at all - I had made the assumption that the HND-GMP was supposed to be connecting within 24 hours in Tokyo but it wasn't.

For privacy reasons I'm not going to disclose the exact issue nor the resolution as it was not simple and it would give away too much of @billbro's itinerary.

 

[Mr H]

Just started compiling a OWA. My basic wish is to get to Cuba and back over the Christmas period 2024. This is not an easy task...

I have so far managed to get the following seats, all in J. No idea how I'm going to get to AKL from my home base in MEL. Hoping more options pop up through the year.

AKL-HKG CX
HKG-KUL MH
KUL-BKK MH
BKK-HEL AY
HEL-LHR AY
LHR-MEX BA on Christmas Day

 

[flapper]

Just started compiling a OWA. My basic wish is to get to Cuba and back over the Christmas period 2024. This is not an easy task...

I have so far managed to get the following seats, all in J. No idea how I'm going to get to AKL from my home base in MEL. Hoping more options pop up through the year.

AKL-HKG CX
HKG-KUL MH
KUL-BKK MH
BKK-HEL AY
HEL-LHR AY
LHR-MEX BA on Christmas Day

View attachment 368966

Don't forget once you enter Cuba you will be ineligible for ESTA.

 

[p--and--t]

Just started compiling a OWA. My basic wish is to get to Cuba and back over the Christmas period 2024. This is not an easy task...

I have so far managed to get the following seats, all in J. No idea how I'm going to get to AKL from my home base in MEL. Hoping more options pop up through the year.

AKL-HKG CX
HKG-KUL MH
KUL-BKK MH
BKK-HEL AY
HEL-LHR AY
LHR-MEX BA on Christmas Day

View attachment 368966

We are travelling to Mexico and Cuba in April.

Due to US restrictions reintroduced by Trump we are avoiding the US.

Our flights are BNE-TPE-YVR-MEX///MEX-HAV///HAV-MEX-YVR-NAN///NAN-BNE

There and back to YVR on QFF points, Mex sectors paid fares that were deeply discounted

 

[Mr H]

Don't forget once you enter Cuba you will be ineligible for ESTA.

I'm already well ineligible - but grateful for the reminder

 

[downtheback]

Is there any reason why this itinerary would not be valid (stopping over in all five cities: SIN, HEL, TYO, SYD and LAX)

 

[elanshin]

Is there any reason why this itinerary would not be valid (stopping over in all five cities: SIN, HEL, TYO, SYD and LAX)

View attachment 369231

No problems on miles or route, but just make sure you have 2 non QF carriers. Currently your route can be done with just QF and AY.

If you can find JL from TYO to SYD or AA to LAX then you should be food.

 

[Noah Count]

It has been a while since I have booked one of these. The QF booking engine may have a hissy fit as you are starting in AU and then transiting back through AU to the US. As stated I maybe not be correct.

 

[Amanad78]

Is there any reason why this itinerary would not be valid (stopping over in all five cities: SIN, HEL, TYO, SYD and LAX)

View attachment 369231

I thought you could only leave from your country of origin once, which is why people often do a repositioning flight initially, so that they can get 2 trips out of the one fare.

 

[elanshin]

It has been a while since I have booked one of these. The QF booking engine may have a hissy fit as you are starting in AU and then transiting back through AU to the US. As stated I maybe not be correct.

Oh you're right. Forgot about starting in AU problem and trying to get 2 trips. Most 2 trip OWA need to be from non AU start

 

[Noah Count]

You can start a 2 trip (double banger as I call them) from NZ but it is not as easy as it sounds. The QF bookings system claims NZ as part of AU so when trying to stopover in AU the system fails. When I had access to the VIP team I questioned this and they confirmed that a 2 trip could be started in NZ and said the problem would looked into be fixed, that was some 3 years ago and to the best of my knowledge it is still a problem. When I was booking the trip (P1 at the time) there were notes in the booking and I was given a reference number to quote as I was adding sectors or changing flights so the agents could see there had been permission given to manually re-book everything when changes were made. I was will to give it a crack as a P1 as I had access to competent agents and call wait times were not long. I am not sure I would try it again since losing P1 status. Also from memory there were some slight mileage differences in the QF system and GCMapper and if you only had a few hundred mile up your sleeve the routing could fail based on the routes.

 

[Amanad78]

You can start a 2 trip (double banger as I call them) from NZ but it is not as easy as it sounds. The QF bookings system claims NZ as part of AU so when trying to stopover in AU the system fails. When I had access to the VIP team I questioned this and they confirmed that a 2 trip could be started in NZ and said the problem would looked into be fixed, that was some 3 years ago and to the best of my knowledge it is still a problem. When I was booking the trip (P1 at the time) there were notes in the booking and I was given a reference number to quote as I was adding sectors or changing flights so the agents could see there had been permission given to manually re-book everything when changes were made. I was will to give it a crack as a P1 as I had access to competent agents and call wait times were not long. I am not sure I would try it again since losing P1 status. Also from memory there were some slight mileage differences in the QF system and GCMapper and if you only had a few hundred mile up your sleeve the routing could fail based on the routes.

Has anyone managed to do this recently?