What cheeses me off

[TheRealTMA]

I got harassed by CHU to give feedback and how my experience was with them. WTF - they sent me a bill and I reviewed it and paid it. After the third email I replied saying I'll give you feedback when I have to make a claim and see how you do

Reply to them and tell them you are an “influencer “ so reviews aren’t free and what can they offer you!

 

[SuePa]

Asking for a review when all you did was take my money, I used them for overseas holiday insurance
View attachment 361742

I wish they'd ask me!
I bought an annual policy for next year and when I downloaded the certificate of insurance it states that 'the maximum period of cover on your policy for any one journey cannot exceed a total of 1 day', instead of 90 days.
I'm still trying to get it rectified, but apparently they're waiting for IT updates. Cheeses me off, for sure!

 

[MARTINE]

I’m involved in running customer experience programs at my work so whilst I can see what 1Cover is going for here (even if you never had to claim on your insurance and all they did in effect was take your cash), I completely take your point.

These feedback forms really get under my skin.
Its effectively free consultancy for what can be done better/or was done well with suggestions.

Never once have I been called back when you fill in you would like to be contacted to elaborate.

Gave up filling them in long ago as I now send quick email to the service giving good/bad feedback…. Of course if you don't complete them all those reminder emails come

 

[DejaBrew]

These feedback forms really get under my skin.
Its effectively free consultancy for what can be done better/or was done well with suggestions.

Never once have I been called back when you fill in you would like to be contacted to elaborate.

Gave up filling them in long ago as I now send quick email to the service giving good/bad feedback…. Of course if you don't complete them all those reminder emails come

Sorry to hear that's your overwhelming experience. I would not be happy with that either and FWIW, I would be expecting much better were I to be involved in any of those programs.

 

[MARTINE]

Sorry to hear that's your overwhelming experience. I would not be happy with that either and FWIW, I would be expecting much better were I to be involved in any of those programs.

They are just autogenerated right?
I cannot imagine anyone reads them given my experience.
And don't get me started on being asked to review a product that has not even been delivered!

 

[DejaBrew]

They are just autogenerated right?

Can't speak for all, but in my personal experience, I'd say yes and no. We have a mix of feedback surveys that are triggered automatically in addition to feedback surveys that are manually launched. In either case, there is significant consideration given to the appropriate segmentation and timing to try and ensure that customers are surveyed "appropriately" and that we minimise survey fatigue.

I cannot imagine anyone reads them given my experience.

Speaking very generally here... this will depend on the volume of responses and also the platform being used to conduct the survey. If response rates are low, you can easily review each and every one coming in. If there is a significant volume of responses, then this is where you'd be relying on your survey platform and analytics to help triage responses requiring immediate review and surface trends/themes/sentiments arising from all responses. As these trends/themes/sentiments are being reviewed, one would typically drill down into the detailed responses to see verbatim feedback. Of course, whether or not a given company does something constructive with this feedback is a completely different story.

And don't get me started on being asked to review a product that has not even been delivered!

I hear you! That's a pet peeve of mine as well. Add these to 5 star reviews of items where the verbatim response is something along the lines of "I haven't received the item yet, but it looks really good!"

 

[Lynda2475]

Sometimes someone reads them. I got a call from IHG re feedback I gave on Indigo Brisbane survey after a stay. Maybe because I was Diamond?

The upgrade was effectively a downgrade. I booked 2 * queen bed and walk in shower as 2 friends travelling together (this was noted on the booking), was upgraded to a suite with 1 king and a sofa bed (no adult should have to suffer a sofa bed) with a shub. Night manager moved us back to a room with 2 actual beds and a shower, then moved us to booked room next night; we got free coughtails and sparkling water and 1 night refund, but I wanted them to make sure any upgrade in future didn't result in fewer beds again.

 

[Flashback]

Sometimes someone reads them. I got a call from IHG re feedback I gave on Indigo Brisbane survey after a stay. Maybe because I was Diamond?

The upgrade was effectively a downgrade. I booked 2 * queen bed and walk in shower as 2 friends travelling together (this was noted on the booking), was upgraded to a suite with 1 king and a sofa bed (no adult should have to suffer a sofa bed) with a shub. Night manager moved us back to a room with 2 actual beds and a shower, then moved us to booked room next night; we got free coughtails and sparkling water and 1 night refund, but I wanted them to make sure any upgrade in future didn't result in fewer beds again.

Sofa beds are fine.

 

[MEL_Traveller]

These feedback forms really get under my skin.
Its effectively free consultancy for what can be done better/or was done well with suggestions.

Never once have I been called back when you fill in you would like to be contacted to elaborate.

Gave up filling them in long ago as I now send quick email to the service giving good/bad feedback…. Of course if you don't complete them all those reminder emails come

The ONLY time VA sends these out is when your flight is on time. Poor data collection

 

[Lynda2475]

Sofa beds are fine

LOL if you dont mind a lop sided lumpy sleep with a bar digging into you back.

If I pay for a proper bed I expect a proper bed. The agent who called me agreed and threw extra points my way.

I spend a lot of time ensuring room booked meets my requirements, I therefore expect to get what I pay for, an upgrade needs to better than what you booked, a larger room with a coughpier bathroom and fewer beds is a downgrade.

 

[MARTINE]

The ONLY time VA sends these out is when your flight is on time. Poor data collection

Confirmation bias - the resort of lazy thinking

 

[Lynda2475]

8 year olds who chuck a high pitched squealing tantrum on a plane for 30+mins because their Nanna (who must have privilege of being deaf) won't give them their ipad. And their Nan and Dad who haven't said so much as one word about the inappropriate behaviour.

Even other kids are commenting on the poor behaviour - that performance should see ipad privileges revoked for life.

FYI there was working seat back entertainment.

 

[Cruiser Elite]

WCMO ………………… Campanies who unequivocally advise you over the phone on Dec 22bthat indeed they will be open for normal trading on Dec 27, 28 and 29 but when you arrive on 28th after a 40min drive the place is totally deserted

 

[MARTINE]

WCMO ………………… Campanies who unequivocally advise you over the phone on Dec 22bthat indeed they will be open for normal trading on Dec 27, 28 and 29 but when you arrive on 28th after a 40min drive the place is totally deserted

That deserves extra cheese. I always ring now (and doublecheck they are open) lest the cleaner pick up the phone (which also happened once)!!

 

[MARTINE]

WCMO
Startrack delivery ‘experience’ no 5.
So in last month deliveries never progressed in the app beyond ‘we’re coming today.. keep tigers/hippos and dogs on lead’. So I routinely go to my local PO where they know me and there they are.
Experience No5 today - only inkling of a parcel is in the letterbox saying it was left 5/12/23 (never happened as cleared x2 per day) and only appeared today saying collect today or will be returned to sender. So back to local PO - they find it but there is no tracking in their system. They could not figure out how the card arrived in the box today to say it was there. When we found the parcel there were about ten dates on it from 21/11 about ‘failed deliveries’… as if

Okay
Update
We now have experience no 6 but this one REALLY MAKES ME ANGRY.
Overseas parcel from sibling with gifts for everyone.
She posted end of November
On christmas eve she gets tracking message it wont be delivered until 29/12 - thats fine we plan to FaceTime unwrapping then.

I go into my local APO for something else today - and because they know me - ‘hey did you know there’s a big parcel here for you’

????

Of course its the parcel from my sister ‘delivered’ by Startrack

No notification to collect - as usual.

Great I said - when did it arrive?
Reply: 20/12/2023!!!!!

Anyone have any contacts at Startrack as would love to send a personalised message?

 

[DejaBrew]

Anyone have any contacts at Startrack as would love to send a personalised message?

Knowing your love for them, maybe you can respond to the feedback survey when you receive it?

In all seriousness, that really sucks any time (let alone at this time of year)

 

[Quickstatus]

Campanies who unequivocally advise you over the phone

They answer the phone?

 

[JohnK]

Sofa beds are fine.

I've managed to sleep on sofa beds, single sofa chairs, narrow couches etc. You name it. If you need to sleep you'll make do.

 

[TheRealTMA]

Sofa beds are fine.

Isn’t this the WCMO thread, not the TTILBYD thread?

 

[JohnK]

TPG, just cannot stop making me laugh and shaking my head.

I went to Vodafone 6 days ago and TPG is still trying to take payment of $40 for next month prepaid service that is supposed to start today.

Now I notice the invoice has increased to $51. Apparently they have charged a $11 port-out fee. I have never heard of a port-out fee. I'm sure it's hidden in their terms and conditions somewhere. This is not their mobile number. This is my mobile number that has gone from provider to provider and not once have I heard mention of a port-out fee.

So if they are charging a port-out fee why are they trying to charge me $40 for next month even if I've gone to Vodafone? I'm no longer with you TPG. Surely your computer systems are not that slow to catch up?

Apparently it costs TPG $31 to answer a level 1 complaint from TIO. Guess what TPG you can eventually have $11 but only after you pay TIO $31 to answer my complaint.

TPG you are way too clever for your own good.