I’m hearing you about the VIP team.Hi everyone, it’s been quite a few years since I posted, but I’m pretty despondent with QF, so apologies in advance for the rant!
I’ve been a P1 since forever, (I think in its 2nd year of inception) and I’m done, cooked, cactus, kaput even.
These last 12 months have been diabolical, lost luggage twice, just about every flight delayed, not a peep from the VIP team, (remember when they would sort you out on delays and missed connections?) no luck getting FF seats released despite long lead times, and generally the best part of zero service as a P1. (Looking at you Syd dom J lounge with that auto no attitude on flying forward.)
My last 11months have seen 5000 status credits hit qantas, as I’m not far from LTP. But honestly I’ve given up on them, they are so substandard it’s not funny.
I don’t know if it’s even worth telling them, as I think they genuinely don’t care.
P1 needs a complete and utter overhaul and rebranding, it’s a steaming pile of nonsense.
I’m currently PPS with SQ and can redirect to Solitaire if it’s worth it(love an opinion?) but honestly QF you suck.
Thus endeth thy Rant…..
Come on. Tell us what you really think!Hi everyone, it’s been quite a few years since I posted, but I’m pretty despondent with QF, so apologies in advance for the rant!
I’ve been a P1 since forever, (I think in its 2nd year of inception) and I’m done, cooked, cactus, kaput even.
These last 12 months have been diabolical, lost luggage twice, just about every flight delayed, not a peep from the VIP team, (remember when they would sort you out on delays and missed connections?) no luck getting FF seats released despite long lead times, and generally the best part of zero service as a P1. (Looking at you Syd dom J lounge with that auto no attitude on flying forward.)
My last 11months have seen 5000 status credits hit qantas, as I’m not far from LTP. But honestly I’ve given up on them, they are so substandard it’s not funny.
I don’t know if it’s even worth telling them, as I think they genuinely don’t care.
P1 needs a complete and utter overhaul and rebranding, it’s a steaming pile of nonsense.
I’m currently PPS with SQ and can redirect to Solitaire if it’s worth it(love an opinion?) but honestly QF you suck.
Thus endeth thy Rant…..
I think this is the sugar coated version! Kiddies read this forum you know!Come on. Tell us what you really think!
Sad story from a clearly VERY high value (and long time loyal) QF customer @ReLoad - you'd HOPE that if you just disappeared off their radar (fly VA domestic, SQ/Star int etc) then QF would actually.. you know.. notice and reach out? You' think.
Now if it was me, sure.. who would care less.. but I'm not doing 5k+ SC a year and clearly well over 60-70k LTSC (assuming from the post).. that's serious.
It's astounding to hear of poor SYD J dragon "service" and lack of release of seats - I guess it depends on routes, times and number of pax, but I and plenty of other P1's have had pretty good results.. and your PCV would be well above so.. why not? Plus just the other day read of SYD Dom J staff sorting out a pax with cancelled flight (put on VA in J) after QF cancelled their flight... (after VIP apparently were unable to help) so what gives? And plenty of u have had just fine experiences getting a fly forward - even on non flex fares (which is the actual policy for P1).. so again.. why?
oh wait...
consistently inconsistent(tm) - though in this case, it sounds like it's been consistently poor for you seems crazy to me.
but for sure, if you can do it, vote with your feet/wallet. If they don't even bother to notice that says much for them (either a failure of the CRM to flag this, or a don't care attitude) and well one can't fault SQ for service and product - certainly FAR more consistent(ahem) than QF.
it’s interesting you say this because I find SQ anything but robotic in its treatment of passengers. I’ve been Solitaire for quite a few years whilst maintaining QF Platinum (not P1), mainly from domestic and NZ flying, so I’ve seen the good, bad and ugly of both carriers.Now I’m going over to the SQ robots, at least it’s consistent, consistently good. (Book the cook, suites, frequency, network, how good is the private room in SG!, meals, inflight service) are QF even in the same game, let alone league?
Operationally, there’s absolutely no comparison in the reliability between the two airlines. Qantas just feels like a tin pot airline held together with sticky tape nowadays.
if there were no seats available til the next day on QF - did they offer you VA or even ZL as options? it is my understanding that they should do this if no QF options for the rest of the day (unless this was for J class and there were Y available)?
(Looking at you Syd dom J lounge with that auto no attitude on flying forward.)
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I get that, but then it doesn't make sense if they claim the next option was the next day since the originally booked flight would have been that evening. I'm quite OK with QF saying OK, all the flights before the one you're on are full and we can't get you on anything earlier, but it kind of doesn't make sense to suggest the next option is the next day to me.I don't think it was a cancellation rebooking, but a request to fly forward:
Welcome (back) to AFF!Hi everyone, it’s been quite a few years since I posted, but I’m pretty despondent with QF, so apologies in advance for the rant!
I’ve been a P1 since forever, (I think in its 2nd year of inception) and I’m done, cooked, cactus, kaput even.
These last 12 months have been diabolical, lost luggage twice, just about every flight delayed, not a peep from the VIP team, (remember when they would sort you out on delays and missed connections?) no luck getting FF seats released despite long lead times, and generally the best part of zero service as a P1. (Looking at you Syd dom J lounge with that auto no attitude on flying forward.)
My last 11months have seen 5000 status credits hit qantas, as I’m not far from LTP. But honestly I’ve given up on them, they are so substandard it’s not funny.
I don’t know if it’s even worth telling them, as I think they genuinely don’t care.
P1 needs a complete and utter overhaul and rebranding, it’s a steaming pile of nonsense.
I’m currently PPS with SQ and can redirect to Solitaire if it’s worth it(love an opinion?) but honestly QF you suck.
Thus endeth thy Rant…..
Welcome back! You are not off to SIN are you?Put it in the Californian desert more likely!
Tonight’s flight is late as always (how bad is QFs OTP!!!)
Points upgrade came through, so that was nice. Had some luck with those of late, so that’s something I guess.
Who’s the new boss of QF loyalty? They appointed anyone yet?
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Just Sydney. Do Qantas fly from Melbourne to Singapore?Welcome back! You are not off to SIN are you?
Current F Lounge Menu (SYD/MEL) and relevant topics
I do also like to try something different and this time was the duck salad - delicious.www.australianfrequentflyer.com.au
Loyalty? Let's hope they are Wirth it ..
Hi everyone, it’s been quite a few years since I posted, but I’m pretty despondent with QF, so apologies in advance for the rant!
I’ve been a P1 since forever, (I think in its 2nd year of inception) and I’m done, cooked, cactus, kaput even.
These last 12 months have been diabolical, lost luggage twice, just about every flight delayed, not a peep from the VIP team, (remember when they would sort you out on delays and missed connections?) no luck getting FF seats released despite long lead times, and generally the best part of zero service as a P1. (Looking at you Syd dom J lounge with that auto no attitude on flying forward.)
My last 11months have seen 5000 status credits hit qantas, as I’m not far from LTP. But honestly I’ve given up on them, they are so substandard it’s not funny.
I don’t know if it’s even worth telling them, as I think they genuinely don’t care.
P1 needs a complete and utter overhaul and rebranding, it’s a steaming pile of nonsense.
I’m currently PPS with SQ and can redirect to Solitaire if it’s worth it(love an opinion?) but honestly QF you suck.
Thus endeth thy Rant…..
I have forgotten already and especially from last year onwards they are cactusremember when they would sort you out on delays and missed connections?
Is this from a P1 perspective or a different status ?I have forgotten already and especially from last year onwards they are cactus
Hi PF it has been a difficult year flying with good old QF and have been close to chucking the towel in this year that is - with chasing this years holy grail of P1 status because of the appalling experiences - Especially 2022 have been kicked around with no decent support. Sudden denials of service. With no SC and points despite flying on Double Status credits Pass. Qantas are in bad role doing this to paying customers. Obviously you have had better experiences than what I have had? I have lost enthusiasm for them. Looking at good at alternatives.Is this from a P1 perspective or a different status ?
So your experience is not as a P1 ?Hi PF it has been a difficult year flying with good old QF and have been close to chucking the towel in this year that is - with chasing this years holy grail of P1 status because of the appalling experiences - Especially 2022 have been kicked around with no decent support. Sudden denials of service. With no SC and points despite flying on Double Status credits Pass. Qantas are in bad role doing this to paying customers. Obviously you have had better experiences than what I have had? I have lost enthusiasm for them. Looking at good at alternatives.