I took an ANA domestic flight last month from WJK-HND with a companion, who like myself entered their Velocity number at the time of booking directly with ANA, and my companion had no issues receiving points and status credits for this flight, although on the activity history it was listed as being from a flight from 'null to Tokyo Haneda'.
Unfortunately I didn't receive any points or status credits from this flight, and after waiting 2 weeks, initially the retrospective points claim form on the Velocity site didn't list my origin airport. I let it go for a week and came back and found they had updated the list with a whole bunch of ANA serviced airports, and submitted a points claim.
Now after a week, I've logged into my Velocity account and found the status of my claim as follows:
Which, conveniently for me, isn't open on a weekend. And the last thing I feel like doing is sitting on hold with an overseas call centre.
Has anybody else had as much trouble with trying to claim points for ANA flights? I didn't have any issues with being credited for my SYD-HND/HND-SYD flights, which were booked in exactly the same manner as the WJK-HND flight.