The definitive thread on Qantas IT gripes

[JohnM]

@JohnM, this is a common feature which I've seen before unfortunately - because thre's no 2E on the 737, and possibly 2F was taken - perhaps from someone who was originally somewhere in row 1 or 2 on the 330 - then you got pushed back. And since you fell to LTG (as you identified) row 3 was probably all that was left (and possibly even if you were still WP when it happened, reallocating the seats assigned in J to the 737 probably filled up rows 1 and 2 as is, so you got 3. I'd assume 3DF are also filled, so you now have no real option to change.

it's a bummer for that sector of course to lose the 330, but at least you can just swap seats on board and both get what you want which is easy enough to do. I suppose you could look to see if there's a more appealing flight and see about changing (depending on availability and/or fees of course).

It actually doesn't worry us to be downgauged. We dislike the fixed panel between the paired seats on the A330's.

Strangely, maybe, we actually like to talk to each other as we travel...

I was really drawing attention to the bizarre showing us in four seats and stating that I can't operate on seat selection to flip us between 3A and 3C.

No drama about row 3, as I'll likely get us into row 1 at T-80... - but no biggie if that is not possible.

 

[MELso]

I too have encountered seat selection weirdness caused by upgauging and downgauging between A330s to B738s.

But my IT whinge for the day concerns the cancellation of classic rewards. I cancelled one on 1 November. Got the taxes back in a couple of days, but no sign of the points. Rang today and after 20 minutes on hold, got through to someone who spoke to support and got the points credited back, less the 6000 point classic reward cancellation fee. Sorted! Hooray! Right! Right?

Wrong!

A few minutes later, I noticed my points balance had dropped a further 6000 points, and noticed there was a 'Points Plus Pay' cancellation fee also charged. Now, what I'd love to know is why there are no business rules or the like to prevent the low level staff from doing this sort of stuff?

A call back (with another 25 minutes on hold) and it's been escalated to support, apparently, although I've also sent an email. But it shouldn't be this hard!

Sigh...

 

[tdimdad]

Another annoying "simplification" of the website is removing the aircraft type info from the booking options list. It's a factor in choosing a specific flight for both comfort and environmental reasons. A few more steps and QF is really starting to only display their 'bundle of rights' instead of transport options.

 

[RichardMEL]

Your "bundle of rights" do not include a specific aircraft type or seat

ergo.. it's a feature, not a bug

 

[RooFlyer]

Another annoying "simplification" of the website is removing the aircraft type info from the booking options list. It's a factor in choosing a specific flight for both comfort and environmental reasons. A few more steps and QF is really starting to only display their 'bundle of rights' instead of transport options.

Flights from Tas are either a 737 or a 717 and you can tell which is which by the flight number - three digits for the 737 and 4 for the 717. I wonder how they will contrive to hide that distinction?

 

[tdimdad]

Your "bundle of rights" do not include a specific aircraft type or seat

ergo.. it's a feature, not a bug

But I have a Bundle of Expectations (TM) - which, though, often is proven unfounded but that's my personal problem.

 

[encryptededdy]

Another annoying "simplification" of the website is removing the aircraft type info from the booking options list. It's a factor in choosing a specific flight for both comfort and environmental reasons. A few more steps and QF is really starting to only display their 'bundle of rights' instead of transport options.

Where do you get this UI by the way? I'm still seeing the old UI with the little icons for each aircraft type.


Also just noticed the icons claim 79cm seat pitch for A330 (ok), and 94cm pitch for 737 (definitely not). I think it's 94cm for 737 J, but I'm looking at Y fares here.

Flights from Tas are either a 737 or a 717 and you can tell which is which by the flight number - three digits for the 737 and 4 for the 717. I wonder how they will contrive to hide that distinction?

IMO it's more likely that the designer that did the "new" design decided that they thought these icons weren't important to customers as opposed to a specific effort to remove aircraft type.

 

[HirafuHeartAttack]

Does anyone else have issues with searching flights on Chrome? My browser just gets stuck on the below with 3 rotating dots.

Not an issue if I go incognito, and generally clearing cookies will sort the issue but this is about the 3rd time its happened (and quickest since clearing everything).

 

[Ade]

Will just leave this here

 

[MelbFlyer]

And when I go to 'select seats' to check exactly what is going on I get this:



View attachment 353089

So, all I get is the 'window' or 'aisle' option.

I also had this issue prior to my now completed OWA - I selected seats for my SIN > MEL flight (5E and 5F on an A330-200), but then closer to the date it disappeared and I only had Aisle or Window as options.

In the end that flight got cancelled 12hrs prior to departure and I got a replacement flight the day after on a 787 instead (ironically I was glad that it was a 787 as it's basically the same, but a lot newer)

Still odd though.

 

[RichardMEL]

Not totally going to say this is an IT issue, but sure looks odd



Now, on the surface it looks like how can a sale fare be more than the "normal" fare for the rest of the year? Well, I'm not sure. I did take a deeper dive on this one. Now that weekend in question is QLD King's Birthday (well I think they call it "Monarch Birthday" now) weekend, so makes sense to perhaps have some higher pricing then, but the thing is the I fare (discount J) is still valid for this period at the $877 mark, but QF is limiting availability to D during this period.

So are they trying to suggest that after this "sale" period they will only offer C and J inventory? seems unlikely imo and I have the feeling it will actually revert to $877 (but they may still keep the inventory held back for months).

It certainly seems as a bit of a stretch, and of course looks like a bug.

so you decide.. glitch or... feature?!

 

[drron]

Well the IT department is having fun with Mrsdrron's BA flights.
In her upcoming booking BA F SYD - SIN it says will earn 5000 points and 60SCs.
But flying back from SYD in F she will earn 6000 points and 95 SCs.

Boy something has really gone wrong with the relationship with BA.

 

[_TheTraveller_]

Does anyone know if there is some strange dynamic pricing for partners or is this some kind of IT issue? I've seen a similar issue with CI flights as well.

 

[encryptededdy]

Does anyone know if there is some strange dynamic pricing for partners or is this some kind of IT issue? I've seen a similar issue with CI flights as well.

View attachment 355534

Most likely one segment only has J space left (the 14:45 AMS LHR I suspect), so the bottom option will book up into J for the first sector, and then proceed to price as two flights due to the mixed class.

 

[marki]

Your "bundle of rights" do not include a specific aircraft type or seat

ergo.. it's a feature, not a bug

I Thought it was a bundle of Joy

 

[RichardMEL]

I Thought it was a bundle of Joyce

Fixed it for you .....

 

[marki]

Fixed it for you .....

Brilliant

 

[drron]

QFF are excelling themselves today. Up here private and Catholic schools are now on holiday and obviously some are trying work experience with QF IT now.
First I logged into my account to check on my life time QP membership expiry date to find according to QF I must have already expired as absolutely no mention of my LTQP anywhere. I am down though as a Bronze member with a few points and 0 SCs. Glad they didn't wipe my points when I expired.

But a second reason was to change my old phone number which disappeared when I destroyed my old phone. Now when you log in to your account you can get the code sent to your email account. But when you want to change your phone number you can only have the code sent to your old number. WTF. You do have the alternative of ringing their 13 number. As if I'm going to spend hours waiting for an answer. What sort of IT worker thought this one up. The Catch 22 of all times.

 

[marki]

QFF are excelling themselves today. Up here private and Catholic schools are now on holiday and obviously some are trying work experience with QF IT now.
First I logged into my account to check on my life time QP membership expiry date to find according to QF I must have already expired as absolutely no mention of my LTQP anywhere. I am down though as a Bronze member with a few points and 0 SCs. Glad they didn't wipe my points when I expired.

But a second reason was to change my old phone number which disappeared when I destroyed my old phone. Now when you log in to your account you can get the code sent to your email account. But when you want to change your phone number you can only have the code sent to your old number. WTF. You do have the alternative of ringing their 13 number. As if I'm going to spend hours waiting for an answer. What sort of IT worker thought this one up. The Catch 22 of all times.

Been thru this hell too

 

[tdimdad]

This must be a QFF system not keeping up with the speed. I have a special meal request permanently stored in my QFF profile and 99% of times it automatically flows into the OW bookings. This time, I booked through AY, flying QF291 ticketed as an AY codeshare. The crossover of codeshare + wet lease must have been too hard for the system to keep up and that particular flight had no record of my request. All other flights (including other OW codeshares) on the same booking were fine, just that wet leased one missed out.

Moral of the story: in unusual or new combinations, recheck your inclusions...