Hi community,
This is my first post but I see the community here is super helpful and I’m hoping someone may help.
I was excited to hear the announcement by Qantas that they’d release thousands of rewards seats on the 24th Feb at 11am. With a family trip planned to Europe I logged in at 10.55 and despite the website crashing tens of times I finally found three business class redemption tickets from Sydney to London with Cathay, all was well (or so I thought).
When I checked the app, the flights showed as “waitlisted”, which is weird that Qantas would take my taxes, my points and my trust and deliver a false promise. Over the last two+ weeks I’ve called Qantas nine times, I’ve been promised calls back (none), have been told it’s resolved (it wasn’t) and other times have been told that I’m wrong and the tickets are issued. I’ve emailed the Qantas ticketing escalations team 4 times and no reply.
I’ve called Cathay customer care team too and they have also confirmed the flight isn’t ticketed and this is Qantas’s responsibility (which they’ve denied).
We now have a total of 9 other flights in Europe booked plus a hotel, car hire and Airbnb totalling more than $35,000; with no certainty of a ticket to get there.
All I’m looking for is the certainty of what I’ve booked and for someone to take ownership of the issue, it seems nobody wants to help and I just don’t know what to do anymore.
Can anyone help (please)?
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