Oneworld Classic Flight Reward Discussion - The Definitive Thread

[DC3]

Thanks. I will wait for booking to be ticketed then.
I was thinking it would save time to make all changes then go to ticket. It seems like a waste of effort even for Qantas to issue ticket/reprice/refund to be changed again.

I think that there’s always a risk that multiple changes sitting in the queue may complicate the ticketing process. Not sure about the technicalities but my gut feeling is to avoid this.

 

[algae]

Thanks. I will wait for booking to be ticketed then.

I personally wouldn't wait. I'd call and ask for it to be ticketed there while you wait on the line. Don't want to risk losing the seats. Too many horror stories of that on here.

Sometimes it takes 20mins, sometimes it takes 2h. So be prepared for a sore arm holding your phone.

 

[MEL_Traveller]

The qantas terms and conditions for FF award seats say you can make unlimited changes to a booking *before* ticketing.

Last week I’ve also had the call centre tell me they cannot make changes once ticketed.

so really it shows most of them have no idea what they’re talking about.

 

[levelnine]

Third call to Fiji: agent said booking is pending change / waiting to be ticketed. He cannot add flights or do anything. I have to wait for booking to be ticketed then call to request change. Is this true?

It might be true for Fiji agents, but it is not true as a general matter. I just had a Hobart agent makes changes to a ticket that was stuck in the queue and then get it reticketed.

It's very clear that overseas call centres have limited functionality. A South African agent wasn't able to access domestic JAL flights for me last night. The Hobart agent found it in 2 seconds this morning.

 

[DC3]

Yes. Hobart is in a league of their own. Unfortunately, many will not get through to Hobart.

 

[SydneySwan]

It is about time Qantas allowed discretionary access to Hobart call centre, something like;

Gold 10 calls per annum
Silver 5 calls per annum
Bronze 2 calls per annum

 

[andye]

It is about time Qantas allowed discretionary access to Hobart call centre, something like;

Gold 10 calls per annum
Silver 5 calls per annum
Bronze 2 calls per annum

You should get issued them like lounge passes (and then have an AFF call swop forum )

 

[kctt]

Today's call to Philippines: agent tried hard, worked with support team but they still could not get booking ticketed. She said booking change is less than 24 hours so would need to wait 24-48 hours for ticket team to process. It looks like she does not have a way to escalate to ticket team and/or there is rule in call centre that they are not allowed to contact ticket team if booking is put in ticket queue less than 48 hours.
She absolutely has no liberty to make additional change in while booking is waiting to be ticketed. She asked Support team if she can do that. I think the answer is no because she stopped at waiting for booking to be ticketed.
She took note of additional flight changes that I want to add and said next agent can see her notes and can add new flights in.

 

[SydneySwan]

You should get issued them like lounge passes (and then have an AFF call swop forum )

Yes Yes Yes! Although I can imagine that Qantas would prefer to monetise this and sell you these vouchers. I am only half-kidding.

 

[lovedbymarylane]

Hi all, excuse the newbie question but I want to make sure I'm not making a mistake. Does a surface segment count as one or two of my five stopovers?
For example, if I were to fly into MAD, spend a few days there and leave, that uses up one of my five stopovers.
If I fly into MAD, travel by train and fly out of BCN, has that still only used up one of the stopovers?

 

[algae]

If I fly into MAD, travel by train and fly out of BCN, has that still only used up one of the stopovers?

Correct, only counts as 1

 

[DC3]

If I fly into MAD, travel by train and fly out of BCN, has that still only used up one of the stopovers?

MAD will be the only stopover, not BCN

 

[SnowmanShroomz]

Hi i've booked the first two sectors of my round the world trip and the two bookings have come out as 189k + 145k = 334k total. This is higher than the 318k cap for business class tix. I have adhered to all the guidelines incl. two other oneworld airlines (AA & Iberia), less than 35k miles, only 2 stopovers thus far etc.

Any idea why i'd be getting charged more than the 318k points?
Cheers

 

[levelnine]

Any idea why i'd be getting charged more than the 318k points?

You'll need to provide the full itinerary. We can't tell you which rule you've broken from that information.

 

[FishFood]

Hi i've booked the first two sectors of my round the world trip and the two bookings have come out as 189k + 145k = 334k total. This is higher than the 318k cap for business class tix. I have adhered to all the guidelines incl. two other oneworld airlines (AA & Iberia), less than 35k miles, only 2 stopovers thus far etc.

Any idea why i'd be getting charged more than the 318k points?
Cheers

Just checking you haven't made the same mistake as me with the two bookings on separate PNRs?

 

[DC3]

Any idea why i'd be getting charged more than the 318k points?

Once the rules have been met, I would expect it to max out at 318,000 points. As mentioned, above, perhaps you could provide some more information on the itinerary, so far (routing, carriers, etc)

 

[SnowmanShroomz]

Noted, full itinerary as below. Thanks for taking a look at it everyone so far:

Segment 1: Sydney to LAX (QF11), LAX to DFW (AA1994), DFW to Cancun (AA2650)
Segment 2: Rio de Janeiro to Madrid (IB6024), Madrid to Porto (IB3092)
Segment 3: Marrakech to Madrid (IB3341), Madrid to Rome (IB3234)

All transit times are less than 4hrs.

If anyone could shine some light as to what rule i'm breaking here would be great .

 

[djkelly69]

If anyone could shine some light as to what rule i'm breaking here would be great

Miles was my first guess, but they look ok (including the flight home).

From memory there was someone previously who had an issue booking/getting it to be recognised as an OWA when there was two transits of one city (even though it is clearly allowed), so maybe that is it?

 

[kctt]

Previous change was magically ticketed overnight

5th call for flight change to fix cancelled flight: agent in Philippines could not find availability of new flights when I can see in multi city search and normal booking search. 30 minutes in queue and 1 hour on call for him to check and see no availability

Has Qantas re-introduced "voluntary change fee"?
It is the third time I was informed about change fee $77 dollars to make change to the booking
I thought it would be 5000 QFF points to make change to business classic reward flight but the fee is waived until end of year.

 

[levelnine]

If anyone could shine some light as to what rule i'm breaking here would be great .

Is it all on one ticket? And are you seeing this price online when using the multi-city tool?