Article: No Compensation for Qantas Catering Failures

[learningtofly]

I wish all the people whinging about Qantas would walk away from Qantas. But no, they're "stuck" because Qantas Frequent Flyer Program has glued you to them. Put your money (or points and inconvenience), where you mouth is and walk away. That is the only language Qantas will understand - or any poor performing business for that matter.

Full disclosure: I hate Qantas and refuse to fly with them ever.

 

[dajop]

Maybe this was the trial of an enhancement? “We’ve listened and heard that you value time on board to be productive, and thus don’t need the interruption of an extended catering service”.


Therefore following a successful trial over Easter we’ll be introducing new bespoke “Me-time grazing” which will offer a range of premium snacks specially curated for our business class passengers to ensure that our customers have the flexibility to use the space in front of them to relax, enjoy our award winning inflight entertainment or work productively on a laptop using our best in the sky wifi without the interruption of a meal occupying the seat tray for the whole flight.

 

[justinbrett]

No, not really. justinbrett will always be guaranteed to rush to QF's defence no matter what.

You obviously didn’t see my rants about the lack of spirits…

 

[drron]

I wish all the people whinging about Qantas would walk away from Qantas. But no, they're "stuck" because Qantas Frequent Flyer Program has glued you to them. Put your money (or points and inconvenience), where you mouth is and walk away. That is the only language Qantas will understand - or any poor performing business for that matter.

Full disclosure: I hate Qantas and refuse to fly with them ever.

I did 15 years ago. Joined AA. I quickly got to LTP- 5 years. Much better awards with less points and taxes. Even an upgrade after boarding to F on an award flight.

Haven't regretted it though now with BA as it offers the quickest way to OWS for our flying. Mrsdrron stayed with QFF and I always requalify before her.

And QFF 's response? Well they have got worse with their enhancements.

I just wonder why you think I should not comment on QF just because I deserted them?

 

[justinbrett]

I wish all the people whinging about Qantas would walk away from Qantas. But no, they're "stuck" because Qantas Frequent Flyer Program has glued you to them. Put your money (or points and inconvenience), where you mouth is and walk away. That is the only language Qantas will understand - or any poor performing business for that matter.

Full disclosure: I hate Qantas and refuse to fly with them ever.

100% - but I think you'll find the majority of ranters here don't fly Qantas. I don't get the obsession with spending every day in the forms of an airline you despise.

If they do fly Qantas and continue to rant - maybe they should get some help.

 

[RooFlyer]

100% - but I think you'll find the majority of ranters here don't fly Qantas. I don't get the obsession with spending every day in the forms of an airline you despise.

Au contraire. I do (or did ) fly Qantas a hellavalot [check my AFF handle ] Plat for about 12 years or more - and thats exactly the reason I get upset at whats going on. They have totally rooted what used to be a great airline.

Its those who fly the airline but seemingly couldn't care less about the thing falling down around them that I don't understand (unless they think its all being made up ...). I mean, if there are car crashes every day in your neighbourhood, but you yourself weren't involved in any, would you care/be concerned?

 

[milehighclub]

A transpacific flight departed without meals. To bad if you're diabetic.

When was this? That is a no go item, so you sure it went without any food?

 

[RooFlyer]

I wish all the people whinging about Qantas would walk away from Qantas. But no, they're "stuck" because Qantas Frequent Flyer Program has glued you to them. Put your money (or points and inconvenience), where you mouth is and walk away. That is the only language Qantas will understand - or any poor performing business for that matter.

Oh, that's happening, believe me. But will Qantas care? - not on your nellie.

 

[learningtofly]

Qantas sadly currently have over 50,000 pieces of feedback/complaints to action in their system.

They have implemented advanced software to analyse/scan for pop words in these complaints that will be actioned within priority however what is being actioned as priority is anyones guess.

A good friend who works behind the scenes for the Roo in Customer Experience said it’s highly unlikely these types of complaints will be actioned any time soon if at all.

Alan recently advised the team at one of their regular town hall sessions (meetings) of the above.

Not really good enough and I think people (including myself) are totally over the excuse out there being used: Covid. I know it impacted the catering teams, however to triage emails or do a bulk points drop for all passengers impacted as per flights manifests really shouldn’t be hard in 2022!

be a bit of fun guessing what the 'pop' words are ? I can think of few - which the moderators probably won't allow

 

[justinbrett]

Au contraire. I do (or did ) fly Qantas a hellavalot [check my AFF handle ] Plat for about 12 years or more - and thats exactly the reason I get upset at whats going on. They have totally rooted what used to be a great airline.

Its those who fly the airline but seemingly couldn't care less about the thing falling down around them that I don't understand (unless they think its all being made up ...). I mean, if there are car crashes every day in your neighbourhood, but you yourself weren't involved in any, would you care/be concerned?

But are you flying with Qantas now?

That's my point. And to use your analogy - it would be like seeing car crashes every day and assuming that one should not drive a car.

And of the two major airline groups in Australia - the other lost its entire long haul operation and widebody fleet, and its LCC.

You have to look at the whole picture, not just want you read on twitter, or even AFF. Nothing is ever binary or universal.

It's like they say - never invest in an airline. It's a challenging industry.

 

[RooFlyer]

But are you flying with Qantas now?

No! but not ruling it out. Im not cutting off my nose to spite my face. International I’ve preferred the likes of QR for a while now.

And of the two major airline groups in Australia - the other lost its entire long haul operation and widebody fleet, and its LCC.

Not sure about the significance of that. Unless you think the current round of stuff ups are due to QF cost cutting - which would be worse, wouldn’t it?

I believe Qantas did let well out of JobKeeper and there were those other special subsidies I think.

You have to look at the whole picture, not just want you read on twitter, or even AFF. Nothing is ever binary or universal.

It's like they say - never invest in an airline. It's a challenging industry.

I take your point ( although I don’t use Twitter or Facebook ) about the whole picture, but just look at it simply - Qantas charges premium fares and say they are a full service carrier. We can’t just ignore the very large number of complaints here and in the regular media. If it was JetStar or Ryanair etc I too would have just shrugged my shoulders and thought ‘yeah, whatever, you get what you pay for’ (and I definitely don’t use them!).

Many of the situations where problems arose recently were able to be anticipated or planned against and an astute management would have put mitigations in place.

Yet the customers bore the brunt of the consequences and have little hope of getting any recompense.

It’s because I like the airline that I’m so ‘vocal’. Sorry - another analogy - you don’t sit quietly when the house is burning. I’m not flying Qantas because I hate them - it’s because I want to minimise the chances of my luggage not being at my destination; not having to spend hours and hours on the phone if there is a (Qantas caused) problem and if I’m paying that much for J I want to be fed and watered.

I wouldn’t invest in an airline, but if others do, and they charge me a mint, they better deliver what they promise. But if for whatever reason they can’t, then pick up the damn phone!

Now that’s a rant!

 

[madmax]

No Compensation for Qantas Catering Failures is an article written by AFF editorial staff:

No Compensation for Qantas Catering Failures

Many Qantas customers have not received any compensation after they didn't receive food as advertised on their flights. To make matters worse, one

www.australianfrequentflyer.com.au

You can leave a comment or discuss this topic below.

Customer service and Qantas are two things that have zero connection with each other. I cannot understand why Qantas still has any reputation left

 

[Vic]

But are you flying with Qantas now?

That's my point. And to use your analogy - it would be like seeing car crashes every day and assuming that one should not drive a car.

And of the two major airline groups in Australia - the other lost its entire long haul operation and widebody fleet, and its LCC.

You have to look at the whole picture, not just want you read on twitter, or even AFF. Nothing is ever binary or universal.

It's like they say - never invest in an airline. It's a challenging industry.

I'll state the caveat - covid has changed things, I don't fly as much as before.

I also want to make the observation that it's probably pretty binary to say that people who are unhappy about Qantas service should just stop flying with them. Why can't someone who pays a premium fare not complain when the premium is not provided? Why do they just have to stop flying with the airline?

My recent experiences have been
Virgin business: April 2022, Sept 2021, Dec 2021
Qantas business: March 2022, Sept 2021
Qantas economy: March 22, Dec 21

So my Sept, Dec trips were a mix of virgin and qantas. March was qantas because of rubbish virgin schedule to Canberra. April all Virgin.

As I said, I've found the virgin business meals to be better (subjectively). Not fine dining, but good quality. Going back to check myself - I haven't even bothered to photograph a qantas business meal.
The March Qantas business flight, I couldn't get a wine top up at about 5 minutes before descent started, because "we're about to land". April, Virgin, during descent - no problems here is a paper cup. They managed to cover service and safety...

Qantas economy meal - about the standard hot quiche in a box for breakfast.

The April flights were at easter, when many here reported missing luggage for their easter weekend away. Strangely Virgin managed to load my luggage on the plane.

The elephant in the room is price. Virgin is heaps cheaper. I'm getting virgin business for less than Qantas flex! July flights last night virgin business @$290 (using my business account) Qantas wanted $1200 at a comparable departure time, or $800 90 minutes earlier.

So yes, I'm going to keep flying both airlines based on the best for me. Yes, I'm going to be annoyed if one airline demands a significant price premium and provides an inferior service. Yes, I may even mention those gripes sometimes.

 

[pomona]

Do the corporates get treated like that?
One would think if the cash cows were fed up enough they'd change carriers

The only way is to vote with your arms/feet ?
Had enough of the CEO, only interested in protecting his obscene bonuses.
I blame the idiots who gave him the job to run the flag carrier, little did they know his MSc really meant Master of Sneaky cons, awarded by the Ryan University no doubt.
I have booked VA return BNE/PER in J. Anyone want 250K+ QF points ??

 

[BAM1748]

I wish all the people whinging about Qantas would walk away from Qantas. But no, they're "stuck" because Qantas Frequent Flyer Program has glued you to them. Put your money (or points and inconvenience), where you mouth is and walk away. That is the only language Qantas will understand - or any poor performing business for that matter.

Full disclosure: I hate Qantas and refuse to fly with them ever.

They're the home team, I support QF as overall I think they are pretty good for where I go and when I want to go, plus reasonable lounges and in 35 years only lost my bag once and returned within 24 hours.

Good on you for supporting others if you hate QF.

 

[BAM1748]

When was this? That is a no go item, so you sure it went without any food?

Yep. they had between meal snacks to hand out but no meals.

 

[tdimdad]

I haven't had a gluten free meal in 2 years now, mainly WA flights. Got one on recent EK but wish I didn't as I was sick.

The same on the east coast. Matters less on the short flights but one little thought they haven't figured out is how not to offer those measly crackers or pies to a GF passenger. My FF profile, my meal request, my everything QF knows about me has the label and yet they can't figure out a way to tell the flight attendants "no crackers to 9D / 11A / 23C, offer them tiny apples instead".

Though, somehow one would think that if QF is able to source crackers or pies, they would be able to source some other snacks, too.

 

[jase05]

Didn’t even bother seeking compensation for my Easter debacle with QF. It just wasn’t worth the time and energy knowing I’ll most likely never hear back from them and if I do the offering will be something so measly it’s not worthwile

 

[aikman]

I agree with everyone who is saying that asking for compensation is probably a waste of time.

It's a bit sad that Qantas has trained its loyal customers so well to not bother asking for compensation.

Come on VA, give me a WP status match.

 

[SOPOOR]

I thought my flight on air Asia experience Was bad to Asia!

I preordered the $6 Thai green curry, and when the meals were being served, they skipped just me and said mine was being heated/prepared.
It never came and I asked 3 flight attendants for it too!