There have been countless experiences of customer service neglect by QANTAS both here at AFF and other media outlets. One of the most recent was on the Ben Fordam show on 2GB. I understand that Qantas has some 12 million FF members of one class or another. It's about that all concerned QF FF members were drawn together to in a common forum to inform the public at large of Qantas's extreme shortcomings re customer service. I'm not a user of Social Media, however I guess posts re QF customer service, and lack of, may snowball into an effective national Bloc. Would an online petition demanding Qantas overhaul its customer service program serve a purpose? How about QF shareholders, both individual and corporate express their concerns at the next AGM. As I don't have the social media skills to undertake any of the above, I hope there is someone or group out there who can take up the challenge.
On another point, Mr Joyce continues to promote the reintroduction of the A 380, the reopening of ultra long haul routes, a Green FF program but refuses any meaningful action on the poor reformance re customer service. The Qantas song ends with..."I still call Australia home." Home, except for call centres. TELSTRA recently announced "We'll bring our call centres back home", while many other Australian companies are promoting the fact that their call centres are Austalian based and staffed. I hope one day the Qantas song may end " Our call centres also call Australia home."
On another point, Mr Joyce continues to promote the reintroduction of the A 380, the reopening of ultra long haul routes, a Green FF program but refuses any meaningful action on the poor reformance re customer service. The Qantas song ends with..."I still call Australia home." Home, except for call centres. TELSTRA recently announced "We'll bring our call centres back home", while many other Australian companies are promoting the fact that their call centres are Austalian based and staffed. I hope one day the Qantas song may end " Our call centres also call Australia home."