harvyk
Senior Member
- Joined
- Apr 15, 2009
- Posts
- 7,009
- Qantas
- Gold
So for those who know me also know that this is pretty much my fortnight from hell. Me and my immediate family all tested positive for COVID the other day, and we had a death in the family.
I had flights booked with Link Airways for later this week.
Last Wednesday I called them up when it was only COVID. the phone was answered inside 20 seconds. They where very accommodating and moved me onto the following mornings flight at no charge, the whole thing took 2 minutes on the phone. They then called me up 30 minutes later to confirm that new tickets had been issued and I would be receiving them shortly.
This morning I had to cancel the flights as the funeral is on the same day as what I was originally meant to be flying on. Again my phone call was answered in 20 seconds, the person on the other end put my tickets into credit and told me to call back in a couple of weeks when I was ready to use them. No fuss, no waiting on hold, everything sorted out there and then.
This is what airline customer service should be about. Qantas should take notes.
I had flights booked with Link Airways for later this week.
Last Wednesday I called them up when it was only COVID. the phone was answered inside 20 seconds. They where very accommodating and moved me onto the following mornings flight at no charge, the whole thing took 2 minutes on the phone. They then called me up 30 minutes later to confirm that new tickets had been issued and I would be receiving them shortly.
This morning I had to cancel the flights as the funeral is on the same day as what I was originally meant to be flying on. Again my phone call was answered in 20 seconds, the person on the other end put my tickets into credit and told me to call back in a couple of weeks when I was ready to use them. No fuss, no waiting on hold, everything sorted out there and then.
This is what airline customer service should be about. Qantas should take notes.
