Just checking are these cancellation pre-covid bookings where SQ cancelled the flights?
I'm stuck with two 'flight extended' tickets for two redemption bookings I had booked pre-covid. As expected, both flights got canned so at the time they sent me that email with two options. Receive a refund now or receive 'travel credit' + bonus of $xx_. I think the $xx_ condition is applied if you paid for the ticket, at least for redemption bookings I thought your ticket is held and you can just change the date now on the same segment/fare.
Called today and was on the phone for over 1.5hrs and no one seem to know the right process for redemption tickets on those SQ cancelled flights.
They're saying they have to refund my points + taxes (at the old rate of course since I booked these tickets two yrs ago at the old rate), then do a special request so my points are extended (as a favour) then I can re-book.
I find this to be really offending. I should've taken my money and points at the time when there was significant uncertainty about what would happen to most international airlines. I didn't pull my money (which helped their cash flow) + didn't use up the points either. And if now they're refunding the ticket at the old rate so I can no longer book the same flight without topping up my account or not compensating for holding the taxes I paid when they've cancelled and received a tax component on their end, is just unacceptable.
I requested to allow a simple re-booking the same segment/fare on a different date and waiting on a reply over email. Not sure how long i'll have to wait on this..
Did anyone have issues rebooking their SQ cancelled pre-covid bookings with 'credit' option (without refunding your points at that time)?