Carnival confusion

[bPeteb]

Yes, not one of the usual cruises line posted about on AFF but some of us are still paying mortgages off

Because we both have enforced shutdowns at work over Christmas/New Year we decided last year to do something over this time. Last year it was Vanuatu over New Year and had a ball. We decided we wanted to to a short cruise this year. Carnival had a seven day up to Cairns sailing out of Brisbane that fitted our leave window. We paid (too much) for a rear facing balcony. We lost some of our deposit (booked through QF cruises) when the price dropped hugely and they wouldn't price match. Re-booked directly with Carnival when we were still thinking things would be ok by December. $50 deposit each.

Couple of weeks ago we received an email from Carnival letting us know that the cruise had been cancelled. We were offered three options - cancel for full refund, do nothing and deposit would convert next May to future cruise credit for value of deposit, and third convert deposit to FCC now and get a $900 onboard credit. Book by end of May next year, cruise through into 2023. We took option 3.

Today we received an automated email advising us that as 'we'd' cancelled our cruise we'd be losing our deposit. It's $100 and if that's what eventually pans out we don't care, but it's another example of the confusion, disarray and chaos so many companies have descended into.

 

[Pushka]

Carnival owns Princess and many others and there are some great fans here. Oh man. They sure aren't trying to maintain a loyal fan base. And I bet you can't call them to ask about it.
Carnival made some significant boat sells this week.

 

[drron]

Carnival owns Princess and many others and there are some great fans here. Oh man. They sure aren't trying to maintain a loyal fan base. And I bet you can't call them to ask about it.
Carnival made some significant boat sells this week.

Boat sales?Wash your mouth out.Boats go on ships.And it was 2 Aussie based Princess ships that were sold.

Princess Cruises' Sun Princess and Sea Princess sold, Australian cruises cancelled

All sailings of the Princess Cruises ships Sun Princess and Sea Princess for this summer and next year have been cancelled after the cruise line announced both ships would be sold.

www.traveller.com.au

 

[Pushka]

Boat sales?Wash your mouth out.Boats go on ships.And it was 2 Aussie based Princess ships that were sold.

Princess Cruises' Sun Princess and Sea Princess sold, Australian cruises cancelled

All sailings of the Princess Cruises ships Sun Princess and Sea Princess for this summer and next year have been cancelled after the cruise line announced both ships would be sold.

www.traveller.com.au

I know. Just funnin' during bleakish times.

 

[Mattg]

That's no good, @bpeteb. Did you follow up to remind them of their previous offer?

 

[bPeteb]

That's no good, @bpeteb. Did you follow up to remind them of their previous offer?

Via Twitter they’ve said it was just automated and to disregard but we’ll wait and see Matt

 

[Mattg]

Via Twitter they’ve said it was just automated and to disregard but we’ll wait and see Matt

Fingers crossed!

If nothing else, this does just go to show what a mess they're in.

 

[marty_gc]

I am in a similar situation with a Carnival cruise cancelled in December, go the email re refund or FCC, then a week later got an email telling me the balance of my cruise was overdue
Gave them a call and was told it was an automated email and I can ignore it. Guess this covid thing hasn't been around for long and snuck up on their automated process!

 

[JohnPhelan]

Same with Cunard (also owned by Carnival). Everyone gets a cancellation notice that says we'll be charged a fee. It is apparently something in their reservation system that auto-sends it. Cunard says just to ignore it - you won't be charged for the cancellation.

In fact, even before the cancellation notice, Cunard sent out emails to people saying that we should expect to get an auto-email about being charged, and that it should be ignored. At least Cunard was proactive by warning us!

 

[Ekka]

Boat sales?Wash your mouth out.Boats go on ships.And it was 2 Aussie based Princess ships that were sold.

Princess Cruises' Sun Princess and Sea Princess sold, Australian cruises cancelled

All sailings of the Princess Cruises ships Sun Princess and Sea Princess for this summer and next year have been cancelled after the cruise line announced both ships would be sold.

www.traveller.com.au

Quite so; I once (in 1970) was in a Gwen 12 in Cabbage Tree Creek, which was swamped by the wake of a ship going not very fast for a ship. Those were the days.