Hi All,
Just seeking some help or assistance. Basically last Monday I went to login to my QFF account and got a message saying please contact our Qantas Frequent Flyer Team to discuss your account. Anyway I assumed it was just an error or something. I called and I was advised that there was an attempt to login to my account from somewhere else in the world numerous times, so due to this they blocked online access. I thanked them and asked if they can just reset my pin. I was told not at this stage and my account was with the fraud team and they would get in contact with me within 5 business days. Anyway 5 business days on, still haven't heard anything, so I call up again and told same thing, they would call me urgently and would be within 24hrs. Again, yesterday passes and yep - nothing. Call them again today, now I am told I would be contacted within 48hrs from the fraud team to reset or re setup my account.
I obviously expressed my concern that it has almost been 2 weeks and they cannot simply reset an account and when I asked to be put through so someone in the "fraud" team I was told it was not possible. Does anyone have any suggestions on how I can rectify this so I can gain access to my online account?
Just seeking some help or assistance. Basically last Monday I went to login to my QFF account and got a message saying please contact our Qantas Frequent Flyer Team to discuss your account. Anyway I assumed it was just an error or something. I called and I was advised that there was an attempt to login to my account from somewhere else in the world numerous times, so due to this they blocked online access. I thanked them and asked if they can just reset my pin. I was told not at this stage and my account was with the fraud team and they would get in contact with me within 5 business days. Anyway 5 business days on, still haven't heard anything, so I call up again and told same thing, they would call me urgently and would be within 24hrs. Again, yesterday passes and yep - nothing. Call them again today, now I am told I would be contacted within 48hrs from the fraud team to reset or re setup my account.
I obviously expressed my concern that it has almost been 2 weeks and they cannot simply reset an account and when I asked to be put through so someone in the "fraud" team I was told it was not possible. Does anyone have any suggestions on how I can rectify this so I can gain access to my online account?