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- Oct 13, 2014
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Just recently my Dad flew LHR-MEL-LHR in EK F but booked through Qantas. Filled out the Chauffeur drive details as normal, but somehow they managed to mix up details on 3 out of the 4 bookings. Arriving into MEL they ignored the postcode listed and thought he wanted to be dropped off in Middle Park (street name close but not the same as the one he wanted to go to), the driver almost didn't take him because it wasn't what was listed. Pickup in Melbourne was correct but the driver (who my Dad has had before so they also do QF pickups) said they are not paid the tolls so took a route to MEL airport without using Citylink, with no apology but a "Oh I'm not paid for tolls". Upon arrival into Heathrow he went to the EK pickup station and they wanted to take him to a postcode starting with N, except we live in a postcode starting with S.
Has anyone else had issues with the service like this before? Or could it be down to how QF book the EK chauffeur drive?
Has anyone else had issues with the service like this before? Or could it be down to how QF book the EK chauffeur drive?