How to retrieve money from Qantas

[juddles]

According to AFF stats, the op has been back on the board as late as 7:41pm this evening and there were 9 posts in total on the thread before that and the op hasn't seen fit to respond.

I think juddles is possibly right and there is a low likelihood of a further enlightening of the situation.

I don't have the techno savvy to know when someone has been on the forum. But what I would like to offer to the OP (to Sham Raz, in case you do not understand OP = original poster):

I am a supporter of Qantas, but I also fight against anything they do that is not kosher. Some people come here seeking illegal advice as to how to beat the Qantas procedures and rules. Which is not something we encourage here. That is why a post such as yours raises some sort of hesitation. If you really had your account frozen for reasons you do not understand, I am happy to devote some time to trying to help you unravel this. I can talk to Qantas. If you feel more comfortable sending me a private message via the forum, I will talk to you and try to help you. Strictly in confidence.

 

[p--and--t]

No, the OP has said that Qantas is "not reverting". Whatever that means.

In a previous position I had several Indian IT contractors.

In their parlance, if you send an email to someone and ask for a response and they do not email you back - they are "not reverting".

 

[juddles]

In a previous position I had several Indian IT contractors.

In their parlance, if you send an email to someone and ask for a response and they do not email you back - they are "not reverting".

I was wondering where that particular use of language came from - makes sense.

As some of us do, we read a few scant lines and try to read between those. As always in this sort of case, the usual culprit is people who have done dodgy things with transferring points. IE selling them. I had for a moment wondered if this was someone who had severely strained the Qantas Wine bonus points promos, but now I am extrapolating that it is in fact yet another case of points sales.

Qantas would be buggerred with their definitions of "family" in Chile - over there everyone is my uncle or auntie

 

[dajop]

I am surprised I didn't think it, or in fact anyone else hasn't thought of it. Shame on all of us!!!

But if @Sham.Raz, you want to take it further, a good starting point would be here: Airline Customer Advocate

 

[Isochronous]

Small claims court (i.e. NCAT/VCAT etc) can only order the payment of damages. An order for QF to restore your account and credit points requires a mandatory injunction so you would most likely need to look at issuing proceedings in a Magistrate's Court or County / District Court instead which do have the jurisdiction to make such orders.

 

[Preemo]

I have over 200k points which were earned through tens of thousands of dollars worth of spend.

Would this imply over $100K in spend to get over 200K in points? That would take a lot of dedication to collecting points and be a person with some interest in the QFF Program. I sense we were not given all the facts. And the OP has disappeared...

 

[MEL_Traveller]

Would this imply over $100K in spend to get over 200K in points? That would take a lot of dedication to collecting points and be a person with some interest in the QFF Program. I sense we were not given all the facts. And the OP has disappeared...

Perhaps. But the facts aren’t really important? The OP didn’t ask for advice on whether the points were seized legitimately, or otherwise. They wanted advice on how to get communication, and a resolution, from QF.

They could either go for a dollar amount, or as Isochronous suggested, if they want the points reinstated, go down that path.

 

[themaiz]

reverting

Juddles, good catch. That word usage, in the sense of "get back to you" is common in Singapore and India, but rarely used in Australia... except by expats.

 

[RooFlyer]

I'm always disappointed in these types of threads when many only come on to criticise the OP, or cast doubt on their motives, and/or integrity. This seems to be a reflex action now, for some.

Often the OP is a newbie (as in this case), just asking for help, and I don't wonder that they sometimes don't come back when confronted with the number of posts having a direct go at them, rather than the issue raised. Like I've said before, give newbies a bit of latitude, eh? Especially if their join date is the same date as their first post.

Sorry I can't help beyond what's been said @Sham.raz ; Small Claims might be the way to go, but good luck.

'Revert', @juddles, means 'get back to them'

 

[RooFlyer]

Juddles, good catch. That word usage, in the sense of "get back to you" is common in Singapore and India, but rarely used in Australia... except by expats.

Very common here in more formal spheres ... like legal/banking/larger business.

 

[Preemo]

Perhaps. But the facts aren’t really important? The OP didn’t ask for advice on whether the points were seized legitimately, or otherwise. They wanted advice on how to get communication, and a resolution, from QF.

They could either go for a dollar amount, or as Isochronous suggested, if they want the points reinstated, go down that path.

Fair enough, my bad.

 

[DC3]

Ladies and gentlemen. The OP has left the building.

 

[love_the_life]

I'm always disappointed in these types of threads when many only come on to criticise the OP, or cast doubt on their motives, and/or integrity. This seems to be a reflex action now, for some.

Often the OP is a newbie (as in this case), just asking for help, and I don't wonder that they sometimes don't come back when confronted with the number of posts having a direct go at them, rather than the issue raised. Like I've said before, give newbies a bit of latitude, eh? Especially if their join date is the same date as their first post.

Sorry I can't help beyond what's been said @Sham.raz ; Small Claims might be the way to go, but good luck.

'Revert', @juddles, means 'get back to them'

But troll posters also fit the same picture. Someone truly interested would I think at least answer/engage. Note I haven’t branded the OP as a troll.

 

[DC3]

But troll posters also fit the same picture. Someone truly interested would I think at least answer/engage. Note I haven’t branded the OP as a troll.

Patience, Grasshopper.

 

[RooFlyer]

Ladies and gentlemen. The OP has left the building.

Like I said ... if they have dis-engaged from AFF, can you blame them? They come onto a forum, seeking help and a number of 'regulars' just post to have a go at them. Welcome to AFF! - not.

Not everyone is obsessive about checking up on AFF as, well, I am; maybe they are just living a normal life? I recall a very similar first post, with similar content a while back. The usuals got stuck in, demanding more information, implying the OP wasn't genuine, or was hiding something, yada yada. Then came the comments just like yours ... oh, they's gone, obviously were hiding something etc etc ...

Then the Op in that thread did pop up a few days later, completed the thread and is now a semi-regular.

 

[Dr Ralph]

Can't help thinking this is a wind up. 'Sham.raz' = scam raz? You see this type of wind up on ozbargain all of the time.

If the OP was genuinely after some advice then they:

1) Would have posted much more detail in their original post
2) Read and responded to posts in this thread by now.

If the OP is genuine and they really want some advice then they have to provide more details and respond to posts.

 

[RooFlyer]

^^ See post above yours.

 

[DC3]

Odd to come peeping, and still not providing anything of use? ☹

 

[Dr Ralph]

^^ See post above yours.

See post #36.

and a number of 'regulars' just post to have a go at them.

And yet others post that they should automatically be believed just because they are a new member of AFF.

Very common here in more formal spheres ... like legal/banking/larger business.

Not common in Australia at all. Grammatically incorrect. Usage should be avoided. Common in the US in my experience.

Revert Does Not Mean Reply In Australia

Revert has a number of meanings, most of which relate to the notion of returning to a previous state. You can’t employ it to mean “reply” in a revolting phrase like “we will revert to you”. It’s simply not on. Letter picture from Shutterstock I’d never actually encountered this ghastly...

www.lifehacker.com.au

Odd to come peeping, and still not providing anything of use? ☹

"Trolling is defined as creating discord on the Internet by starting quarrels or upsetting people by posting inflammatory or off-topic messages in an online community."

Trolls and Their Impact on Social Media | James Hanson

Social media is a huge part of our lives. It’s used in everything, and it’s everywhere. We all use it; our friends use it, advertisers use it, celebrities, retail brands, etc. The world population is 7.3 billion and the Internet has 3.17 billion users. With these kinds of numbers, all types of...

unlcms.unl.edu

I haven't claimed that the OP is trolling, but I have stated that I think this is a wind up. There's definitely more to this than the OP has been prepared to let on. Accounts aren't just closed for no reason at all. Customers genuine enquiries to Qantas aren't continually ignored. And where is the evidence that the account has indeed been closed? I find it difficult to accept that Qantas would close your account without telling you. Missed email somewhere OP? From what the OP has stated so far, this could simply be a matter that they have entered their PIN incorrectly and the account may be temporarily limited.

If the OP really isn't trolling then they'll need to engage with the thread. Otherwise they wont get much assistance. I wont waste any more time here unless the OP can genuinely engage with the thread they have started.

The thread is now at 39 messages and only 1 of those is from the OP. Something is clearly wrong here.[/QUOTE]

 

[esseeeayeenn]

Very common here in more formal spheres ... like legal/banking/larger business.

Absolutely - I write "I willl revert to you" in emails several times a day.