CPMaverick
Active Member
- Joined
- Sep 15, 2015
- Posts
- 778
Hello All-
Earlier this year I joined Accelerate, the Velocity Business portal/service. It seemed to offer some discounts and a way to track my travel spend. My company spends just over their threshold of 20k a year, afterwards there are discounts and benefits like status, etc.
Anyway, to say I've been underwhelmed would be putting it kindly.
- The sign-up process was very confusing (another thread on that here already).
- Once I got signed in, the portal doesn't appear allow anything except booking one-way and round-trip tickets on VA. It doesn't even allow booking for partners unless VA has a codeshare.
- Even though I booked several flights through the portal, VA sends me a monthly statement showing $0 spent so far, every month. The bookings I've made aren't counting (not even those 6+ months ago).
- They redesigned the portal (to be fair, it is a bit nicer looking), but did so by resetting my password and login, and sending out a link I had 24 hours to click on to register for the new site. I didn't see it until after 24h, so I was locked out of the website. I had to call to get my login back. 24 hours, seriously?
- The new website still doesn't allow any multi-city bookings or partner bookings on non-VA routes.
I don't see how this works for anyone except maybe pure domestic travel. And even then, there seem to be serious IT problems.
Does anyone use this program successfully? Am I doing it wrong? I need to book a AKL-LAX-MEL ticket, and I can't do it with this portal. Pretty much decided to give up on this entire system, but decided to see if there were any folks here that could advise me why to stay.
Cheers
Earlier this year I joined Accelerate, the Velocity Business portal/service. It seemed to offer some discounts and a way to track my travel spend. My company spends just over their threshold of 20k a year, afterwards there are discounts and benefits like status, etc.
Anyway, to say I've been underwhelmed would be putting it kindly.
- The sign-up process was very confusing (another thread on that here already).
- Once I got signed in, the portal doesn't appear allow anything except booking one-way and round-trip tickets on VA. It doesn't even allow booking for partners unless VA has a codeshare.
- Even though I booked several flights through the portal, VA sends me a monthly statement showing $0 spent so far, every month. The bookings I've made aren't counting (not even those 6+ months ago).
- They redesigned the portal (to be fair, it is a bit nicer looking), but did so by resetting my password and login, and sending out a link I had 24 hours to click on to register for the new site. I didn't see it until after 24h, so I was locked out of the website. I had to call to get my login back. 24 hours, seriously?
- The new website still doesn't allow any multi-city bookings or partner bookings on non-VA routes.
I don't see how this works for anyone except maybe pure domestic travel. And even then, there seem to be serious IT problems.
Does anyone use this program successfully? Am I doing it wrong? I need to book a AKL-LAX-MEL ticket, and I can't do it with this portal. Pretty much decided to give up on this entire system, but decided to see if there were any folks here that could advise me why to stay.
Cheers