This morning while making a domestic booking “The System” completed the booking after entering the pax details, before the payment page.
Seeing this was noticed immediately I started calling to sort this out, here is the outcome of my phone call :-
- Waited for an hour, yes 1 hour to get to talk with someone.
- Finally got to talk someone who had trouble understanding my details, repeated my Qantas ffn no less tha 5 times.
- Then the penny dropped with me, as I travel a lot in Asia I recognised the accent, so asked the consultant was she in Manila “How did you know” the reply.
- I then spent another half an hour explaining what had happened with the booking.
- I then started to explain the actual booking correction that had to be made.
- knowing them as I know them, I asked 4 maybe 5 times on the departure time from Melbourne, to which I was told “Yes 1550 hours”.
- The new booking was received some hours later with a new Booking Reference.
- Guess what? The new booking is the same as the one I cancelled, same departure which is the wrong time.
Is this a sign of the things to come? Is it new staff training? Or just another enhancement to the exciting news of the biggest change to the Frequent flyer programme in 30 years.
Seeing this was noticed immediately I started calling to sort this out, here is the outcome of my phone call :-
- Waited for an hour, yes 1 hour to get to talk with someone.
- Finally got to talk someone who had trouble understanding my details, repeated my Qantas ffn no less tha 5 times.
- Then the penny dropped with me, as I travel a lot in Asia I recognised the accent, so asked the consultant was she in Manila “How did you know” the reply.
- I then spent another half an hour explaining what had happened with the booking.
- I then started to explain the actual booking correction that had to be made.
- knowing them as I know them, I asked 4 maybe 5 times on the departure time from Melbourne, to which I was told “Yes 1550 hours”.
- The new booking was received some hours later with a new Booking Reference.
- Guess what? The new booking is the same as the one I cancelled, same departure which is the wrong time.
Is this a sign of the things to come? Is it new staff training? Or just another enhancement to the exciting news of the biggest change to the Frequent flyer programme in 30 years.