Does your e-ticket start with 795 for a VA redemption ticket on a partner airline?

[kyle]

My booking has just been ticketed, but the e-tickets don't appear on the partner airline website.

 

[serfty]

Virgin Australia E-ticket numbers indeed start with 795.

What is the partner airline?:

 

[kyle]

Virgin Australia E-ticket numbers indeed start with 795.

What is the partner airline?:

SilkAir. Can see booking on SQ, but with no-eticket number.

 

[serfty]

@kyle, VA use SABRE for their gds, SQ/MI uses Amadeus.

Can you look the booking up on www.checkmytrip.com ?

 

[kyle]

@kyle, VA use SABRE for their gds, SQ/MI uses Amadeus.

Can you look the booking up on www.checkmytrip.com ?

On Checkmytrip and entering the SQ/MI PNR, the e-ticket section is blank too.

 

[serfty]

I'm not sure the ticket copies across to third party PNR's. If it should then there may be a problem.

Maybe a PNR expert such as @madrooster or @ftm could chime in.

 

[kyle]

I'm just a little annoyed at the moment. VA said it's SQ's problem that there's no e-ticket attached to the SQ/MI booking and have lodged a report for resolution and to wait 3 to 5 business days. Don't want to turn up to the airport at Singapore and find out there's no seat for me.

 

[jkbaus]

Mine started with 795.
I got SQ/MI PNR from Velocity and phoned SQ for seat selection.

I hope Velocity 3-5 days is accurate for you.
It was a lot longer for me.

 

[kyle]

Mine started with 795.
I got SQ/MI PNR from Velocity and phoned SQ for seat selection.

I hope Velocity 3-5 days is accurate for you.
It was a lot longer for me.

So your e ticket wasn't attached to the SQ/MI booking too?

I'm just hoping that the booking does not disappear.

 

[jkbaus]

So your e ticket wasn't attached to the SQ/MI booking too?

I'm just hoping that the booking does not disappear.

My e ticket number has been showing in SQ app for some time. I think it finally showed after I spoke to SQ.

 

[kyle]

My e ticket number has been showing in SQ app for some time. I think it finally showed after I spoke to SQ.

I am hoping that VA can sort it out without my needing to speak to SQ. Waiting patiently for e-tickets to show on SQ.

 

[madrooster]

Does SQ MMB show Reserved or Confirmed for each of the flights?

Confirmed means ticketed. Reserved means unticketed.

 

[kyle]

Does SQ MMB show Reserved or Confirmed for each of the flights?

Confirmed means ticketed. Reserved means unticketed.

Well...

On the SQ app, it says Confirmed under status, but Not Ticketed under ticket number.

On the SQ website, it says Reserved.

 

[madrooster]

Well...

On the SQ app, it says Confirmed under status, but Not Ticketed under ticket number.

On the SQ website, it says Reserved.

Then it is NOT ticketed. You'll need to chase VA up.

 

[kyle]

Thank you all for your input. Looks like I have closure.

So I kept checking the SQ app today to see if the e-tickets appear. Then sometime between 4 to 6pm, the e-ticket numbers magically appeared. This is about 30 hours after I first raised the issue with VA. As mentioned above, I was quoted the estimated turnaround time to sort it out of 3 to 5 business days. Not sure if being platinum helped speed things up.

Then I thought I would pull out the itinerary VA sent me yesterday to just double check the e-ticket numbers. They are different to the ones in the SQ app! So I went back into VA website to resend myself a new itinerary. Fortunately the new itinerary has identical e-ticket numbers with the ones appearing in SQ app.

VA hasn't given me a call back yet to say it's been sorted, but I hope this is the end of the saga. So the lesson is, take extra care when booking partner airlines.