Nauroz Thariani
Newbie
- Joined
- May 7, 2018
- Posts
- 3
Hello
I have been using Emirates since the last ten years, never had this problem. I feel your Emirates airline staff needs some serious customer training, they shouldn't be working if they got attitude problem and don't know how to service their customer. No doubt Emirates is reducing their service from Australia because of lack of business. The problems I faced during my flight from Sydney to Dubai on 29/03/2019 is listed below and I feel too embarrassed to recommend Emirates because of:
1. Strange behaviour of some Airline crew, two male staff at Sydney Airport fooling and laughing while staff briefing was going on.
2. Lack of responsibility and courtesy.
Don't think Emirates staff is aware we as a customer pay their wages and without us their Customer service Manager, your staff and your CEO, your entire airline would be out of business just because some crew didn't perform their duties according to their job description.
Here are the problems listed below:
1. I lost my glasses underneath the seat which I couldn't find, I asked your crew for help you know what his bloody reply was "What do you want me to do" should I expect such a rude reply from a prestigious airline crew I don't think so. I paid for my ticket and I expect some dignity and respect. Is this Emirates slogan "Hello Tomorrow" I bet your Airline won't be in business for tomorrow.
2 I was standing near the rear end where the toilets are located, talking to fellow passenger as we didn't wanted to disturb passenger Emirates crew came and said we are sleeping here stop talking here. Woh!!!!!!! So your crew sleep during their duties how dare he told us not to talk, he should be terminated immediately, so your crew are paid to sleep during their working hours?? Is that right?? Then we should be working for you for getting paid doing nothing.
Emirates didn't had any courtesy to reply my mail they know that their staff were wrong
Nauroz Thariani
Sent from my iPad
I have been using Emirates since the last ten years, never had this problem. I feel your Emirates airline staff needs some serious customer training, they shouldn't be working if they got attitude problem and don't know how to service their customer. No doubt Emirates is reducing their service from Australia because of lack of business. The problems I faced during my flight from Sydney to Dubai on 29/03/2019 is listed below and I feel too embarrassed to recommend Emirates because of:
1. Strange behaviour of some Airline crew, two male staff at Sydney Airport fooling and laughing while staff briefing was going on.
2. Lack of responsibility and courtesy.
Don't think Emirates staff is aware we as a customer pay their wages and without us their Customer service Manager, your staff and your CEO, your entire airline would be out of business just because some crew didn't perform their duties according to their job description.
Here are the problems listed below:
1. I lost my glasses underneath the seat which I couldn't find, I asked your crew for help you know what his bloody reply was "What do you want me to do" should I expect such a rude reply from a prestigious airline crew I don't think so. I paid for my ticket and I expect some dignity and respect. Is this Emirates slogan "Hello Tomorrow" I bet your Airline won't be in business for tomorrow.
2 I was standing near the rear end where the toilets are located, talking to fellow passenger as we didn't wanted to disturb passenger Emirates crew came and said we are sleeping here stop talking here. Woh!!!!!!! So your crew sleep during their duties how dare he told us not to talk, he should be terminated immediately, so your crew are paid to sleep during their working hours?? Is that right?? Then we should be working for you for getting paid doing nothing.
Emirates didn't had any courtesy to reply my mail they know that their staff were wrong
Nauroz Thariani
Sent from my iPad