Dr Ralph
Enthusiast
- Joined
- Jan 21, 2014
- Posts
- 13,135
- Qantas
- Bronze
- Virgin
- Red
OP was asking about NAB.No, StG 80k for $0 fee is better .
OP was asking about NAB.No, StG 80k for $0 fee is better .
OP was asking about NAB.
Im no priest, but not that I am aware of. I didn't answer your original question for that reason. It's possible someone else has seen something though.This, cheers
You are generally the oracle, Doc. Any 'better' options on this card at present?
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Im no priest
I've listened and learned from some generous AFF member contributions over the past 5 years.That may be so but some of your redemptions have bordered on the miraculous.
Just applied and have been approved for this card. The application was long and required many phone calls and escalation to supervisors to move the process along. Hold times of around 30 minutes not uncommon and on a few occasions I just gave up and tried later.
Towards the end a supervisor pushed things along a little and called me back a few times to update me on status of application.
On the last call I broached the prospect of compensation for the amount of times I had to follow up to move things forward. Supervisor said she would raise the issue with the resolutions team who would call me back within 48 hours.
Received a call with an offer to waive the $295 AF. Happily accepted.
I have found NAB to be a little under par with meeting their T&C's and initial customer service at times BUT I will say from my personal experience they have always stepped up to the plate with offers of compensation when they fall short.
What exactly does your friend now want?
Has your friend ever clearly articulated this to the bank.
It's not appropriate to go to AFCA until you've given the bank a chance to resolve a problem. It's not clear that this has happened because it's not clear exactly what your friend wants. And AFCA can't simply tell a bank to approve an application.
Yes. Make exactly what you want clear.
Can explain yes. Obliged? A general did not meet criteria would suffice.Will pursue.
Are the banks obligated/able to explain why it was you were declined?
Can explain yes. Obliged? A general did not meet criteria would suffice.
Yes. Make exactly what you want clear.