baldman
Intern
- Joined
- Mar 19, 2006
- Posts
- 75
Morning all !
I rang Westpac yesterday to discuss a waiver / reduction of the annual fee for my altitude black MasterCard. The CSO told me that they were no longer permitted to offer inducements to cardholders to maintain their existing card. They were only permitted to offer cardholders the opportunity to switch to another product.
The CSO said that the card retention team was essentially no more and that these changes had come about as a result of government changes to credit card regulations etc.
Anyone know anything about this or had a similar experience / conversation ?
I rang Westpac yesterday to discuss a waiver / reduction of the annual fee for my altitude black MasterCard. The CSO told me that they were no longer permitted to offer inducements to cardholders to maintain their existing card. They were only permitted to offer cardholders the opportunity to switch to another product.
The CSO said that the card retention team was essentially no more and that these changes had come about as a result of government changes to credit card regulations etc.
Anyone know anything about this or had a similar experience / conversation ?