Increased ground staff?! What? That seems just silly.
Lounge angels and CS agents all do pretty well if you ask me. Sometimes they mention P1, other times they just fix whatever the issue is with zero fuss. I don't need some dedicated flunky to do...what exactly?! Am I wrong here? it seems a bit bizarre to me.
sadly no mention of confirmed space upgrades which would be a brilliant addition. As The Donald would tweet: "Sad"
For Air Canada P1 equivalents, they have concierges at the airport (print out boarding passes in case you're late, get bag tags ready, walk you through security if you have a tight cnx). They were helpful for sure, (but no P1 customer care team)
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What would really make P1 more attractive would not just be confirmed space available upgrades but also things like an additional Partner Gold to give away to family/friends.
What would really make P1 more attractive would not just be confirmed space available upgrades but also things like an additional Partner Gold to give away to family/friends.
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I’m utterly dismayed these same dismal ‘enhancements’ are being trotted out in more surveys months later. Surely they got enough feedback last time. Perhaps they are still trying to get their first positive response?
mviy,
I actually do not rate the value of an "additional Partner Gold" very highly - IMHO the couple of lounge passes are perfect for gifts to those who do not fly enough to get lounge access on their own. For the last couple of years I have actually selected the option of 50k points rather than gift Gold to someone. (That thingy at 2400 SC?)
And now with the changes to the Platinum status gift - this actually works amazingly for me! I have always thought giving plat status to the partner of a P1 was normally pointless, but in my personal situation I can now give it to my daughter who is off to uni in Canberra next year - so she and her boyfriend can use that on what will be quite a few trips back and forth during the year. That is a fantastic thing for me - but as always, everyone's circumstances are different.
To be fair, the change to the P1 Partner Plat was not canvassed and came as a total surprise to well probably most of us so there is a *slight* hope
To be fair, the change to the P1 Partner Plat was not canvassed and came as a total surprise to well probably most of us so there is a *slight* hope
If you wanted the physical benefits - you'd go for BA or perhaps AA who have significant tangible rewards at the top end.