Amex Explorer Travel Insurance

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N860CR

Senior Member
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Nov 30, 2004
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So much for relying on American Express insurance for travel....

Stranded in Bali ATM as a result of the volcano. Amex have advised they consider this to be only a “travel inconvenience”, so provide no cover for accommodation or flights. Virgin have said they can’t get us out for days, and Amex have said the best we can hope for is “up to” $500, regardless of how long we are stuck here for.

Is this normal for travel insurance? I’d have expected to be covered for at least accommodation and perhaps alternative flights given ours have been cancelled.
 
I was offered nothing by insure and go and had to rely on the amex card for the $700 inconvenience insurance\ virgin cancelled my return would not let me change except the one they offered me that MIGHT go 5 days later,so i asked to change the date till the new year as I was coming back they said no . I used my sing air points to fly via singapore
i didnt even use that return money.
i went to the airline ombudsman and they said read the t and cs which state they dont have to do anything.they have no Australian body who overseas any Australian airline they can run rogue and no hand smacks.
 
I was offered nothing by insure and go and had to rely on the amex card for the $700 inconvenience insurance\ virgin cancelled my return would not let me change except the one they offered me that MIGHT go 5 days later,so i asked to change the date till the new year as I was coming back they said no . I used my sing air points to fly via singapore
i didnt even use that return money.
i went to the airline ombudsman and they said read the t and cs which state they dont have to do anything.they have no Australian body who overseas any Australian airline they can run rogue and no hand smacks.

Just out of interest Tinkybelle had you paid for the natural disaster cover?
 
Just out of interest Tinkybelle had you paid for the natural disaster cover?
It as 2 yrs ago it was a normal policy and covered natural disasters.
They said I made the choice to come home I should have stayed and waited till vigin had a flight.
 
It as 2 yrs ago it was a normal policy and covered natural disasters.
They said I made the choice to come home I should have stayed and waited till vigin had a flight.

I assume they would have covered costs had you not gone home.
 
Chubb told us that it was $500 in total for the “inconvenience”. Had we stayed, that $500 (not each, in total) would have needed to last 5 days
 
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