Yesterday I received a message on my mobile from qantas that my flight had been delayed by 30 minutes. My 2.30PM flight to Sydney from Melbourne was now rescheduled for 3pm.
I arrived at the self check about 2.20, and wasn't able to check in, I called the attendant over for assistance and she informed me that my flight was now boarding and I was too late . She quickly and without fuss issued me with a boarding pass for the next flight.
I'm grateful for the assistance the attendant provided and the Efficiency with which she resolved it. Luckily this time I wasn't on a tight schedule so the inconvenience was of limited impact,but it does leave me wondering what faith I can put into future alerts I may get from Qantas. Is the flight really delayed, should I ignore it?
I'm wondering if any other members have encountered this problem? And what Qantas response to it the was?
I arrived at the self check about 2.20, and wasn't able to check in, I called the attendant over for assistance and she informed me that my flight was now boarding and I was too late . She quickly and without fuss issued me with a boarding pass for the next flight.
I'm grateful for the assistance the attendant provided and the Efficiency with which she resolved it. Luckily this time I wasn't on a tight schedule so the inconvenience was of limited impact,but it does leave me wondering what faith I can put into future alerts I may get from Qantas. Is the flight really delayed, should I ignore it?
I'm wondering if any other members have encountered this problem? And what Qantas response to it the was?