On a recent trip to China remembered I have some stranded credit since divestment of a Uber China to Didi. Just thought i'd submit a request to customer service to ask it be converted to SGD credit. Not a big deal, as only 20 CNY ... but the response was that you can't convert credit between currencies.
However another line in the response is telling of how poorly equipped Uber customer service is ... "No worries though, as Uber credit doesn't expire like promotions does. That being said, you'll still be able to use it when you return to China in the future".
Aah, no, as I explained I can't. You need a chinese mobile phone and chinese payment method to have uber account (and be able to read chinese). Anyway no big deal, I was just trying it on, and expecting a "no", but don't like the BS response. Typical of customer service in the 21st century.