Has anyone on this forum had the same experience? I tried to transfer 260,000 points to Krisflyer. The transaction timed out. The points disappeared from the Velocity account but never showed up in the Krisflyer account.
It's been 3 days now, hours on the phone, multiple emails, multiple promises about 'getting back to me' which never eventuated and I'm no closer to finding someone who can sort out the problem. Meanwhile, the flights i am trying to book are quickly filling up. Any suggestions on who could help me would be gratefully appreciated
It's been 3 days now, hours on the phone, multiple emails, multiple promises about 'getting back to me' which never eventuated and I'm no closer to finding someone who can sort out the problem. Meanwhile, the flights i am trying to book are quickly filling up. Any suggestions on who could help me would be gratefully appreciated