My son had a passenger drop a heavy bag from the centre overhead locker on him at the start of an overseas flight which was seen by crew and noted.
When he applied on return to Australia for physio treatment to his injured shoulder Qantas found the incident report but stated they were not responsible as the travel insurance they sold him for the trip only applied when he was overseas and as this happened in Australian air space he did not have cover until they left Australia and they would not accept liability for another passengers actions albeit that the apparent mass of the bag was grossly overweight. This brought up a number of issues in my mind, especially if the aircraft crashed on takeoff, does that mean the insurance they sell on their site has no validity for compensation under those circumstances? Fortunately my son does a lot of gym work and has a solid physique that prevented a more serious injury, if it had landed on a frail person it could have been very dangerous to them. When are Qantas going to start enforcing their stated mass and size limits for carry on luggage to minimize the known hazards that exist in overhead lockers.
When he applied on return to Australia for physio treatment to his injured shoulder Qantas found the incident report but stated they were not responsible as the travel insurance they sold him for the trip only applied when he was overseas and as this happened in Australian air space he did not have cover until they left Australia and they would not accept liability for another passengers actions albeit that the apparent mass of the bag was grossly overweight. This brought up a number of issues in my mind, especially if the aircraft crashed on takeoff, does that mean the insurance they sell on their site has no validity for compensation under those circumstances? Fortunately my son does a lot of gym work and has a solid physique that prevented a more serious injury, if it had landed on a frail person it could have been very dangerous to them. When are Qantas going to start enforcing their stated mass and size limits for carry on luggage to minimize the known hazards that exist in overhead lockers.