QF enhancing again

[PineappleSkip]

The E word is back, in its usual form

Check in Options | Qantas

Q Card Readers
As we continue to enhance your online check-in options, we'll be removing Q Card readers to create more space and improve your airport experience when in our terminals.

Enhance: v. Word used by QF to suggest taking something away is an improvement.

This was buried in the latest QFF marketing email. Wondering how much space QF will save by removing the posts scattered around the airport. I know they weren't hugely popular, but I quite liked checking in at the post and making the light go green. It impressed small children also.

In other news I see QF will remove points earning in some discount EK fares. In two weeks time. And no word on people who have already made bookings. I thought QF needed to give six months' notice of QFF changes? This change is most unfortunate (to say the most), and comes hot on the heels of the OW interline baggage debacle, also introduced with little notice and nary a thought about whether people had already bought tickets in reliance on an existing practice.

Cheers skip

 

[medhead]

the readers are awesome. Massive line up at Adelaide security? just swipe the post from the queue. Having said that they seem to be broken in Sydney fairly regularly.

 

[JessicaTam]

The E word is back, in its usual form

Check in Options | Qantas



Enhance: v. Word used by QF to suggest taking something away is an improvement.

This was buried in the latest QFF marketing email, thinly disguised as a statement. Also wondering how much space QF will save by removing the posts scattered aroudn the airport. I know they weren't hugely popular, but I quite liked checking in at the post and making the light go green. It impressed small children also.

In other news I see QF will remove points earning in some discount EK fares. In two weeks time. And no word on people who have already made bookings. I thought QF needed to give six months' notice of QFF changes? This change is most unfortunate (to say the most), and comes hot on the heels of the OW interline baggage debacle, also introduced with little notice and nary a thought about whether people had already bought tickets in reliance on an existing practice.

Cheers skip

Do you have a link for the EK changes?

 

[PineappleSkip]

Do you have a link for the EK changes?

Here is the text from the email

Qantas Points earn changes on Emirates (EK) flights

From 1 Aug 2016, EK flights booked in V and X class won't be eligible to earn Qantas Points.[SUP]20[/SUP]

The link is just to the earning table, which has indeed been updated.

Cheers skip

 

[nlagalle]

Maybe they are removing them because they are hardly used? I'm guessing many people just check in online..

Also are the EK earnings for EK flight numbers?

 

[JessicaTam]

Maybe they are removing them because they are hardly used? I'm guessing many people just check in online..

Also are the EK earnings for EK flight numbers?

Looks like it.

 

[ComeFlyWithMe]

Not sure if this is really a QF "enhancement" as has become our understanding, I've found the poles to be a gimmick and haven't used them for years. Mobile checkin really is the way to go.

 

[Daver6]

Again. Why must they lie. Why not just be upfront. We want to save money and are removing them.

Hate being lied to. Those things take up next to no space!

 

[RooFlyer]

Never mind the spin, just revel in the extra space created in the terminal. Ya gotta admit that's a hellava enhancement of your check-in experience, isn't it?

I mean, you can just feel the extra space permeate your entire experience, can't you?

That's what flying's all about: the extra space in the check in areas! Get with the program, people!

 

[BAM1748]

Again. Why must they lie. Why not just be upfront. We want to save money and are removing them.

Hate being lied to. Those things take up next to no space!

Indeed, I never used the posts and it was only suggested to me last month by the check in staff I should try it.

Oh well, I will never have used one. (I also never check in online, I like my card boarding pass thanks)

QF have made it a habit of change for change sake backed up by the company posts to this forum.

 

[Daver6]

Come to think of it. If it removing them enhances the experience, does that then imply Qantas deliberately degraded the check-in experience when installing them?

Why bother with positive BS spin. Why not just remove them quietly and not mention it at all?

 

[codash1099]

Why bother with positive BS spin. Why not just remove them quietly and not mention it at all?

Because it's Qantas, and they just don't seem to understand.

 

[medhead]

Not sure if this is really a QF "enhancement" as has become our understanding, I've found the poles to be a gimmick and haven't used them for years. Mobile checkin really is the way to go.

Mobile check in requires too much juggling of devices at the gate. I find the card much easier to slip into a pocket.

 

[bsb]

What a bunch of whingers. Who uses those posts anyway? If you're not using you're phone, you're living in another millennium (and I'm on the other side 50). Removing those posts will probably allow more thoroughfare for bags and trolleys so Id say it is an enhancement. My partner has to occasionally use the other airline for work, go try their check in experience and 'crowd free' terminals

 

[medhead]

Who uses those posts anyway? If you're not using you're phone, you're living in another millennium (and I'm on the other side 50). Removing those posts will probably allow more thoroughfare for bags and trolleys so Id say it is an enhancement. My partner has to occasionally use the other airline for work, go try their check in experience and 'crowd free' terminals

Umm let me see, who uses those posts. Oh yes, ME!
Phone are so last decade. coughbersome to use at the gate.

As for the other side, the premium entry and lounge check in is pretty darn good. No crowds that I recall. If I actually have to check luggage, priority check in works well 98% of the time.

the readers are awesome. Massive line up at Adelaide security? just swipe the post from the queue. Having said that they seem to be broken in Sydney fairly regularly.

 

[pauly7]

What a bunch of whingers. Who uses those posts anyway?

Barely anyone.

QF Melb manager told me that some days in Melbourne domestic, under 10 people used them. Under 10!!!

They were fun, good but rapid take up of mobile check in / ease of use of Apple wallet / now auto check in have buried them.

Now, can we convince Red Roo to auction some off to avid AFF fans....?

 

[Hvr]

Couple of points:

How much (if anything) do the airports charge to have them on the floor, plus power and maintenance costs?

They are a two step process, one check in via the pole and then at the plane wait while a print out of your seat number is given to you.

Only ever used it a few times for the novelty factor and found it coughbersome when boarding.

So IMHO it seems a good idea to move on.

 

[Mattg]

I must admit that I've never checked in using one of those points. But I don't see how removing them is an "enhancement" (in the real world sense of the word).

Instead of pretending their removal is to improve the airport experience, why not just say that it's due to low uptake?

 

[samh004]

Maybe they are removing them because they are hardly used? I'm guessing many people just check in online..

That was my experience, mostly checked-in online and when I didn't, they didn't seem to work anyway

 

[Aussie_flyer]

Mobile check in requires too much juggling of devices at the gate. I find the card much easier to slip into a pocket.

You can checkin on your phone and still use your card at the gate.