Please help me - LAN/QF codeshare seat allocations

[juddles]

G’day there all,

Just wanting to share my situation and seek any advice, and if there is no solution, at least get to vent with my fellow AFF people J

I am doing a special trip in January – after spending the last four years in Colombia, I am moving my family home back to Australia. I purchased a one-way ticket for us all via an online website, in Business class, that involves LAN BOG-SCL, and QF SCL-SYD-BNE. Because of the way the ticket was purchased, the SCL-SYD leg is on QF metal but on a LAN ticket.

QF and LAN struggle with a few issues on these trans-pac codeshares when it comes to seat selection – has been like that for years. Essentially the seatmap is divided in two, with only half each available to each airline.

As it is such an important trip for my family, I wanted to make it the most special we could. Even down to seat selection. The main flight involved is a QF three-class 747. I wanted to try to go in the front – Expertflyer shows row 1 (all four seats) “blocked” but still available. I am QF WP, and my wife and two kids are all LAN Comodoro (Emerald equivalent). But because it is a codeshare I cannot select those seats via LAN, as they are held by QF. And QF (premium call centre) say that they cannot allocate me seats because it is a codeshare ticket.

The days go by and I have tried everything but cannot find a way to get those seats.

Has anyone got any suggestion??

Please J

 

[madrooster]

Because LA/QF divide the plane up, you won't be able to break out of those seat maps until the flight goes to departure control.

 

[juddles]

What is "departure control"?

 

[madrooster]

What is "departure control"?

It's the same as saying a flight is under airport control. T-24h in the case of QF, or earlier if there's a connecting flight prior to that QF flight.

 

[JohnM]

Mate, the only thing that I can suggest as a real outside chance, is to ask Rebecca to intercede with a PM to Red Roo.

 

[juddles]

Mate, the only thing that I can suggest as a real outside chance, is to ask Rebecca to intercede with a PM to Red Roo.

JohnM, tried that but no reply

 

[juddles]

And thanks RooFlyer for the PM - will investigate...

 

[juddles]

And I thought seat selection was the problem - have just spent three days in Bogota due to missed connections / LAN delays.

But on the bright side, when LAN rebooked me to the next available flight (3 days later :/), the SCL-SYD leg became a QF sector, not a LAN codeshare, so I could access the sector via my QF "manage my booking" - and managed to score seats in the forward cabin (old "first" seats in a flight that does not offer F service)

Am now in the SCL lounge, a few hours out from boarding that magnificent QF28 flight home - home to live for my family after 4 years away. Doing it in row 3 should be great

 

[juddles]

Just a quick photo for JohnM and Rooflyer - the usual pitiful selection of reds in the SCL LAN lounge

 

[AustraliaPoochie]

QF SC earn will be great though.

 

[juddles]

QF SC earn will be great though.

That will be interesting - maybe I will get QF rate rather than the codeshare rate!!

 

[juddles]

Rebecca ready to board QF28

 

[AustraliaPoochie]

What does the BP show, QF or LA.
If its shows QF, coming across the pacific, I haven't checked but ka ching for sure, ...
Edit: 11,250 QF FF points and 160 QF SC QF J.
Only 8,750 QF FF points and 120 QF SC if flying LA.
Flown EK metal with QF flight number many times, and though its marketed as QF and operated by EK, I have still always gotten the SC rate earnt at QF rates.

 

[Lone Wolf]

Saw this thread a little late.

Sometimes with codeshare flights you can request your PNR from the operating carrier's system. Then you can use it to log-in (in your case to the Qantas website) and select seats that way.