theevilmuppet
Member
- Joined
- Jan 11, 2015
- Posts
- 320
Hi all,
I recently spent a weekend in Queensland with two friends, flying MEL-OOL and then (funnily enough) OOL-MEL. About 30 days prior to departure, I called the GCC to make sure the three of us were seated in 3A, 3B and 3C for both legs.
Upon checking in at the lounge, we had all been moved out of row 3 and into 4E, 4F and 7C. Neither lounge, gate nor flight staff could offer any explanation or alternatives to the arrangements that had been made.
Of course, Virgin Australia are supplying the generic statements around "safety and operational requirements" and refusing to give anything approximating a straight answer about why this change was made.
Am I being overly optimistic in expecting a straight answer from Virgin? Failing that, is it unreasonable to expect that recognition of the airline's conduct actually occur?
I recently spent a weekend in Queensland with two friends, flying MEL-OOL and then (funnily enough) OOL-MEL. About 30 days prior to departure, I called the GCC to make sure the three of us were seated in 3A, 3B and 3C for both legs.
Upon checking in at the lounge, we had all been moved out of row 3 and into 4E, 4F and 7C. Neither lounge, gate nor flight staff could offer any explanation or alternatives to the arrangements that had been made.
Of course, Virgin Australia are supplying the generic statements around "safety and operational requirements" and refusing to give anything approximating a straight answer about why this change was made.
Am I being overly optimistic in expecting a straight answer from Virgin? Failing that, is it unreasonable to expect that recognition of the airline's conduct actually occur?