D
Deleted member 29185
Guest
I just went checking HH T&Cs and I note it states they are effective from 2 January 2015.
The T&Cs I was searching seem to differ from my recollection, so I thought I might just ask the brains trust here on AFF.
My recollection was that on reward stays, folio charges (F&B, services etc) would accrue points even although the "pay" component (if any) would not accrue but the reward would still count toward the "stays" and "nights" tally.
A recent one of mine (out of 6 stays since 2/1/15) has recorded 0 points (plenty of eligible spend) and 0 stays and 0 nights, despite the others processing as expected, so I went hunting the T&Cs to reread.
I was surprised to find these inclusions under "Accrual of Points" and I have bolded the text, of which I was previously unaware.......
and
So I ask, are these new terms and if not, how many AFFers have found their folio charges deemed "ineligible" and by which hotels? I'm usually a paid guest and our recent holiday was the first time I've ever used reward stays with Hilton, so I'm not making judgement just yet as to whether my memory is incorrect about the folio charges accruing, I'm just seeking your experiences (especially since 2/1/15).
The T&Cs I was searching seem to differ from my recollection, so I thought I might just ask the brains trust here on AFF.
My recollection was that on reward stays, folio charges (F&B, services etc) would accrue points even although the "pay" component (if any) would not accrue but the reward would still count toward the "stays" and "nights" tally.
A recent one of mine (out of 6 stays since 2/1/15) has recorded 0 points (plenty of eligible spend) and 0 stays and 0 nights, despite the others processing as expected, so I went hunting the T&Cs to reread.
I was surprised to find these inclusions under "Accrual of Points" and I have bolded the text, of which I was previously unaware.......
3. A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Specifically excluded from the definition of "stay" are the following types of ineligible stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates, packages exclusively for casino player card holders; Team Member Travel rates, Hilton Family Travel Rates; stays secured utilizing Hilton Grand Vacations Club and Hilton Club timeshare programs, Hilton Grand Vacations marketing packages with a sales presentation requirement; complimentary or barter rooms; Reward Stays (as defined herein); NET Group rates; Series Group or IT Group rates; contracted Entertainment or Encore rates; third party websites bookings (irrespective of rate paid); and "opaque" channel bookings where the brand may or may not be known at the time of purchase. HHonors Points (or stay credit) may not be earned (including as a My Way benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays. If at least one night of the Member's stay is consumed with the use of HHonors Rewards Points, the entire stay is considered a "Reward Stay" and no HHonors Points may be earned, except that if Member is using Room Upgrade Rewards, any money spent on the original reservation will earn points and/or miles consistent with these Terms. Participating hotel will determine whether incidental charges incurred during either of those stays are eligible for points, except that Points will not be earned for incidental charges at Hampton Inn®, Hampton Inn & Suites®, Homewood Suites by Hilton®, and Home2 Suites by Hilton®.
and
8. The term "eligible folio charges" for Hilton®, Conrad® Hotels and Resorts, Curio - A Collection by Hilton, DoubleTree by Hilton™ Embassy Suites®, Hilton Garden Inn®, Hilton Grand Vacations® and Waldorf Astoria* hotels shall mean: room rate, food and beverage, telephone, laundry, pay-per-view movies, entertainment and recreational facilities, and other incidental charges charged to the Member's room during the Member's stay. Dining room or other charges not billed to a Member's room during a stay are not eligible for credit. Such hotels within the Hilton Worldwide portfolio may omit for purposes of point accrual, incidental charges by non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, food and beverage outlets, gift shop, drugstore, clothes, gallery or specialty stores, recreational or entertainment concessions. The term "eligible folio charges" for Hampton Inn®, Hampton Inn & Suites®, Home2 Suites by Hilton®, and Homewood Suites by Hilton® hotels mean room rate only. Charges in connection with banquets or other catering functions are not considered "eligible folio charges" for purposes of point accrual, with the exception of points earned from qualifying meetings or events through the Hilton HHonors Event Planner and the Event Bonus Programs. Folio charges incurred during an ineligible stay are not considered "eligible folio charges."
So I ask, are these new terms and if not, how many AFFers have found their folio charges deemed "ineligible" and by which hotels? I'm usually a paid guest and our recent holiday was the first time I've ever used reward stays with Hilton, so I'm not making judgement just yet as to whether my memory is incorrect about the folio charges accruing, I'm just seeking your experiences (especially since 2/1/15).