So what happened this morning?
Well, first thing is that sons room ran out of water and at 3am had a tummy upset. Still not back at 7am so used our shower which of course was fine but a few rooms away. Reception not answering.
We'd booked a trolley to get the luggage up the hill at 8am. Another family has already waited for half an hour for one so we all piled into it when it came.
Then checkout. I struck a new girl. I agreed on the extra charges and was going to pay. Had my card out. She said no, we check the mini bar. 20 mins later I am still sitting there. Asked the manager in to get things moving as the bus to the pier was leaving in 10 mins and we had to catch that and then a plane. 25 minutes and the clueless manager didn't make her move. Finally another clerk charged the card and I was off. They held the bus for me as by this time MrP had come into reception. Others checking out had come and gone. Not me.
Ok. We are on the ferry now with 10 minutes until departure. The ferry port is about 20 mins by car from the resort. And then we see the hotel manager in a lather of sweat charging toward me. He's maybe Dutch? And said I hadn't paid for the rooms (about AUD $2500). I said I didn't know what he was talking about and that I'd asked him to sort it all out anyway and had told him what I had to pay. But the girl had processed it wrong somehow.
He said I had to get off the ferry and go to the bank and pay him in cash. As if. Besides my limit is $1000 anyway. He said if we didn't pay then he would stop us leaving Thailand tomorrow. WTF!
I told him that flights were full from Samui to BKK (we'd checked yesterday and someone else said they were booked out for weeks) and that I couldn't miss this ferry to catch our flight so I would not get off the ferry.
Finally I said to him if I gave him my credit card details could they ring it through. So after so much stress he finally agreed. I was sweating and shaking so much and was so, well, pissed off with this hotel's incompetence. Others said they been charged for things they didn't consume. The Thai manager just kept saying "sorry sorry" and the Hotel manager said the girl was new and learning. I just told him not to let it happen to anyone else and she should not be on her own.
Trip Advisor report I will do might need sensoring though.
I have called the Bank and the charges seem to have been done.
