I'd booked a J award for my wife for next week and she called up to add our daughter (infant) to the booking a couple of days ago. The Krisflyer number asked her to call the Australian number since the flight is originating in Perth (strange as that didn't happen to me previously) and eventually they managed to book an infant ticket. We've received the email e-ticket with our daughters name on it, but I noticed that the booking reference is different to my wife's and our daughter isn't showing up on the manage my booking.
The agent told my wife that it wouldn't show up linked online but that everything has been linked on their end, and I imagine that's probably true given they wouldn't book a flight for a 7 month old independently, but should we call back to try and sort things out? Our upcoming family trip to Japan has our daughter added to the booking when I go in to check, which is making me question what this agent was saying..
I won't be flying with them so don't want them to get there and be problems (especially since baby has my surname and wife's passport is still in her maiden name)!