Not a particular person. It was addressed after the first contact with the FOS. Spoke to different people but received a letter with proposal after they had to reply to the FOS.
Folks,
Just to summarize, I just cancelled my Plat card - they did offer me 20,000 points to stay but in all honesty I could justify it.
regards
Rono
FOS did contact AMEX. And called me back. All fixed. Got approved for compl. card. Thought it was a painful and long process, but eventually got it through support FOS.
Cruiserette cancelled her Plat 2 weeks ago - she also wanted to cancel Reserve Credit card - she was offered $500 + free flight to keep Reserve Card - she said ok - has booked the flight and spent the $500 - now she will call back and cancel the card.
So AMEX have now lost her $1,200 + my $5,000 for Cent from our household - and I bet we are not Robinson Crusoe here - AMEX surely on a slippery slope.
Some great pearls of advice streaming in over recent weeks.
A couple of quick queries: My renewal month is September - how much cancellation notice should I give? Also, have any cancelling cardmembers had any issues with AmEx trying to deny them their current year "freebie", as a result of the cancellation? I've had info from a friend that this has happened. By the way (& to save me trawling back through posts), is FOS the Financial Ombudsman Service ??
Afaik luggage should be included on the free flights.
They are a bit slow.. And having different people work on the case doesnt help. But I believe that if I keep trying something will happen. People tend to give up too easily. I ll try to keep going and see what happens.
Struggling to use your Frequent Flyer Points?
Frequent Flyer Concierge takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights.
Using their expert knowledge and specialised tools, the Frequent Flyer Concierge team at Frequent Flyer Concierge will help you book a great trip that maximises the value for your points.