You can interact with us via SMS

[TheInsider]

Has anyone tried booking a flight via SMS? Can they take payment that way?

I think they send you a link to confirm payment. I'm not too sure though. Let us know!

 

[BriarFlyer]

I have completed payment after finalising a booking via SMS. The agent called me for this final step.

 

[cambriamarsh]

I have completed payment after finalising a booking via SMS. The agent called me for this final step.

Another data point. Just selected seats JFK-SYD on QF12 by SMS. Total process about 30 mins, once I got an agent very quick and painless.
Txting from NZ to Australian txt number.
Definitely recommend.

 

[jeza]

I used this service to add the final flights to my 280k OWA. Took a bit over half an hour to get an initial response and another 40 minutes to have it all completed. As a NB the response times were better than I've had trying to call QF.

To the query above I was sent a link to do the payment.

 

[cambriamarsh]

Would also be useful if the Bot advised replies are made to the QFF text number not the Bot number. Might just give QF that feedback

 

[Blue203]

Available via Aussie mobiles. Anyone tried this or know the limitations of the service? On hold to Qantas now and heard it. I don't know how long it's been about.

Might be useful for things that don't need urgent attention. Beats being on hold!

You have to sms Qantas your FF no.They do not mention this in their instructions

 

[Robert K]

You can also use the chat feature via the app too, incase you're overseas don't want to pay roaming charges.
I had to change a segment of an awards booking, and completed it with like 3 or 4 messages.

Glad they have this feature now.