Yet another QF staff member ...[Welcome QFCSA]

[simongr]

Very interested in the lack of priority tags here. A major devaluation of the brand and a loss of something in premium cabins that I know a lot of people will not be happy about.

 

[TheInsider]

Re: The obvious question

Given a set of circumstances where op-ups are being given, is there anything we can do to manipulate the odds more in our favour? Things like OLCI or not, check in early vs late etc.

Basically for op-ups it's all done via Altea (the checkin system), and it's all done based on your status then fare-type. Only done when Y is overbooked, and generally done -40 before departure, or if there are very late people to check-in at -15 (without bags).
Makes no difference what so ever if you do online check-in or are early or late.

What i did see recently which was odd, group of 3 people travelling to CNS, one pax was a SG, rest were nothing, all 3 were upgraged to J.. Forgot to check if there were any other status pax on that flight though.

 

[TheInsider]

Very interested in the lack of priority tags here. A major devaluation of the brand and a loss of something in premium cabins that I know a lot of people will not be happy about.

Yes the tags will go, but i'm still unsure if they will get rid of the priority baggage though.

 

[QF029]

Re: The obvious question

As it happens, this very topic has already been discussed at length (I should know, I I started it).

Thanks but the reason I brought it up was because we have someone from QF to anser the question, rather than anecdotal evidence.

QFCSA - were you referring to domestic? I should have specified I was asking regarding international travel. They're the op-ups you really hope for!

 

[TheInsider]

Re: The obvious question

QFCSA - were you referring to domestic? I should have specified I was asking regarding international travel. They're the op-ups you really hope for!

I was referring to domestic.
Same thing applies generally for international travel too. Last few days QF29 MEL-HKG has been oversold by over 60 people in Y, and only a hand full would've had point upgrades, so all the others based on status and fare type have the op-up..

This is sometimes only done about -12hrs.

Hope that makes sense?

 

[serfty]

... What i did see recently which was odd, group of 3 people travelling to CNS, one pax was a SG, rest were nothing, all 3 were upgraged to J.. Forgot to check if there were any other status pax on that flight though.

Maybe they were all in high revenue fare classes.

(Do a search on "Proactive Onload")

 

[moa999]

Another one for you on ALTEA.

Is the Status upgrade purely based on actual status or is there some other criteria.
eg. is a Plat Partner Gold separate to a Plat
is a 5,000 SC Plat treated more highly than a 1,400SC Plat
is someone who flew QF F SYD-JFK x times higher than someone who has earnt most points with AA/BA
how are other oneworld cards treated eg Qantas Plat v AA Exec Plat

What routes are most-common for massive Y overbooking (eg the 60 example for MEL-HKG). I am guessing the answer is most routes over school holidays where there is lower J/F bookings.

 

[TheInsider]

Another one for you on ALTEA.

Is the Status upgrade purely based on actual status or is there some other criteria.
eg. is a Plat Partner Gold separate to a Plat
is a 5,000 SC Plat treated more highly than a 1,400SC Plat
is someone who flew QF F SYD-JFK x times higher than someone who has earnt most points with AA/BA
how are other oneworld cards treated eg Qantas Plat v AA Exec Plat.

A WP is a WP and generally won't matter how many SC you have, same thing with Partner Gold, they would just be the same as any other SG

Edit: Also depending on how many J seats there are and if there are seats together, they will upgrade the single travellers first, then the people travelling with others, as then they would generally complain about no sitting next to each other even though they get a free upgrade and then play the DYKWIA card.

What routes are most-common for massive Y overbooking (eg the 60 example for MEL-HKG). I am guessing the answer is most routes over school holidays where there is lower J/F bookings.

At the moment i've seen alot of MEL-SYD Y overbookings around 1700-1830, only around 20-40 as alot of those move to earlier flights due to flexible fares, and when they depart they generally have around 20 seats free!
SIN-LHR usually has a high oversell rate too due to a high no-show factor

The QF9 mel-sin and QF93 mel-lax have had a few over bookings (around 10-15) but not that many as J, F and W are all generally pretty full. So they would cap the amount of Y seats to oversell.

And lets say that Y is full (not oversold) and J, W is open, they will onload the staff with the upgradable fares into these seats. They won't op-up more Y pax to fit the staff on.

As for F staff travel, the only staff that have this are the Captains and GM's and some managers.

 

[zig]

Welcome aboard QFCSA. Looking forward to your contributions and insights.

 

[serfty]

...

Is the Status upgrade purely based on actual status or is there some other criteria. ...

If you are referring to operational upgrades, please see my previous post ...

... & this thread:

... Now obviously I can't say that the info she gave me was 100% accurate, but she was advised that the ticketing system has a complex formula/flowchart when it selects people to be upgraded (when you get an op up at check-in, not sure about gate...) It looks at many factors including the number of flights you've taken, tier, fare paid, how long you've been a member, and several other things. It then prioritises passengers to be opped up. For example a WP would have a better chance of being opped up if they were in Y than say a NB (90% of the time) but a QP NB could well be opped up ahead of a Silver non QP member. ...

Actually that's very close to the mark. A passenger's rating is called a PCV.

See here: http://www.frequentflyer.com.au/community/playground/the-op-up-thread-18198.html#post247529

Qantas staff can produce a list of prospective upgrades in PCV order called a "Proactive Onload" report.

Note the "Proactive Onload" list provides recommendations; it's still up to the person doing such upgrades to decide on how use the list if at all.

 

[Paddy55]

QFCSA

Yes, welcome... and hope we don't all wear out our welcome with our questions.

Your candour, without spin, is appreciated

Paddy