Was travelling with my daughter yesterday QF23 to BKK. Got the greeting at the door, and then after take off got the greeting from Steve at our seat. Usual spiel, asked if anything was needed and I asked him if my daughter could have a noise cancelling headset (I have my own) and this was promptly brought back. Several hours later well after the Y dinner service, Wendy came back, gave us a new greeting and asked if there was anything that my daughter and I would like from the front. Not being a drinker, I said we were fine, but she came back with hot chocolates for us made up in the J service ware. I asked if the Premium Lane cards for arrival had been handed out yet but she said that they didn't have enough on board even for all the J passengers. She said she was really sorry, but then as she turned to leave said "you know what, I'll get the captain to call ahead for some to be brought to the gate". Sure enough, when we landed an announcement was made over the PA for all Platinum passengers in the Y cabin to see Wendy on the way out as "she has something for you".
Red Roo - please pass on our thanks for the great service we got yesterday from Wendy and Steve. QF'S major announcement during the week (the supposedly simpler and fairer one) has now made it simple for me to start thinking about moving to other carriers. It is only the people like Wendy and Steve who are making it hard.