Window of Opportunity - No fuel tax on singaporeair.com

[albatross710]

A friend logged onto singaporeair.com tonight to do a redemption booking for an upcoming trip to SIN. They noticed that the total price calculated without fuel tax. They confirmed the booking and entered payment details. Yet to receive a confirmation email.

Just ran another flight search and they appear to have fixed their little gremlin on the itinerary I was searching.

If you are planning on making any KF redemptions tonight might be a good night.

Alby

 

[one9]

I just did a search for flight SHANGHAI > SINGAPORE > SYDNEY return and was astounded to find the taxes & surcharges to equal AUD $530 (CNY 3451).

I will not be redeeming my credit card points to KrisFlyer anytime soon!

 

[ftan]

A friend logged onto singaporeair.com tonight to do a redemption booking for an upcoming trip to SIN. They noticed that the total price calculated without fuel tax. They confirmed the booking and entered payment details. Yet to receive a confirmation email.

Just ran another flight search and they appear to have fixed their little gremlin on the itinerary I was searching.

If you are planning on making any KF redemptions tonight might be a good night.

Alby

I did book the flight using my points. but apparently, Singapore Airline holds the ticket until I called them this morning.
They are not going to release my ticket until i pay the balance. They said that the amount that I have paid is insufficient, so they cannot issue my ticket.

Anyone has ideas how to complain about this? Because I have paid according to what singaporeair.com website asking.
In here, the mistake was at their end.
For me, there is quite tricky if someone has sell the goods with lower price and at next day, the goods are not being delivered until customer pay the full price. It looks so tricky....

any suggestions that I could get the ticket with the amount has paid?

Thank you.

regards,
ftan

 

[albatross710]

I did book the flight using my points. but apparently, Singapore Airline holds the ticket until I called them this morning.
They are not going to release my ticket until i pay the balance. They said that the amount that I have paid is insufficient, so they cannot issue my ticket.

Anyone has ideas how to complain about this? Because I have paid according to what singaporeair.com website asking.
In here, the mistake was at their end.
For me, there is quite tricky if someone has sell the goods with lower price and at next day, the goods are not being delivered until customer pay the full price. It looks so tricky....

any suggestions that I could get the ticket with the amount has paid?

Thank you.

regards,
ftan

I believe that they made an offer on the website, that offer was accepted and a consideration was made by providing payment details. Sounds like a contract.

Maybe someone can suggest which jurisdiction to follow-up. Singapore or Oz consumer protections.

This situation may also be covered in teh website Terms & Conditions which were 'aceepted' in the process. I wonder if it covers this situation.

 

[haydensydney]

On the SQ fuel surcharge matter, they absolutely rort the system. I posted on here a week or so ago how we had to pay $3XX ea for a one way SYD-BKK on TG... rather expensive one would say!

 

[ftan]

It seems that I cant do anything except do the payment for the rest of outstanding balance.

Singapore does not have the jurisdiction like our Australia has I guess.

Thank you for comments.

Regards,
ftan

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[mannej]

It seems that I cant do anything except do the payment for the rest of outstanding balance.

Singapore does not have the jurisdiction like our Australia has I guess.

Thank you for comments.

Regards,
ftan

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If you booked the tickets down under, would Consumer Protection have jurisdiction. There was a thread recently about China Southern (?) trying to do something similar, so it would be interesting to get an answer from Consumer Protection in your local state.

 

[globalexplorer]

I believe that they made an offer on the website, that offer was accepted and a consideration was made by providing payment details. Sounds like a contract.

Maybe someone can suggest which jurisdiction to follow-up. Singapore or Oz consumer protections.

This situation may also be covered in teh website Terms & Conditions which were 'aceepted' in the process. I wonder if it covers this situation.

I know it sounds crazy but the law of contract is actually the other way around. The ad on their website does not constitute an offer, it is merely an invitation. You make the offer when you go to pay for the product and the supplier is then allowed to either accept or reject your offer so technically speaking they are entitled to refuse to ticket at that price. Same situation when you go to the supermarket, the price on the goods on the shelves in an invitation and you make the offer when you present it to the checkout chick.

Having said this, going after them for breach of contract is not the same as reporting them for breach of consumer protection legislation which is what I assume you are thinking of doing.