Why does Qantas lie?

[jbman]

All of these comments ring true in this book

https://www.amazon.com.au/Chairmans-Lounge-inside-story-Qantas/dp/1761429760

 

[Dvg]

All of these comments ring true in this book

https://www.amazon.com.au/Chairmans-Lounge-inside-story-Qantas/dp/1761429760

Where is Joe when we need him…..

 

[SYD]

Where is Joe when we need him…..

Pretty sure he’s NOT in the CL.

 

[Dvg]

Pretty sure he’s NOT in the CL.

 

[The man with no name]

I”m afraid that is spurious outdated comment.

And your suggestion is ???

 

[The man with no name]

I come here to find tips and advice (current and recent) on my current and planned trips, not what happened five years ago that obviously does not apply now. Maybe a thread for reminiscing on the bad old days…. Oh wait we have lots

You do you.

Please don’t tell others what is or is not ok to post.

 

[The man with no name]

So downgraded SYD MEL. And then free upgrade to J on SYD-LHR? Yes please. Where do I sign up to that!

Need to be realistic. 75% is the same as EU261 IIRC

It was MEL - BNE.

What is your suggestion for reasonable compensation for losing a minimum of $500 on this flight?

How about if the downgrade was MEL - LAX?

Nobody signs up for a downgrade.

 

[Mwenenzi]

It was MEL - BNE.
What is your suggestion for reasonable compensation for losing a minimum of $500 on this flight?
How about if the downgrade was MEL - LAX?
Nobody signs up for a downgrade.

The published QF policy of 75%. Which is the same as EU261. Or another flight before or after.
While AU sadly does not have passenger rights laws EU261 is a guide.

Where did you lose $500?

 

[The man with no name]

Read

The published QF policy of 75%. Which is the same as EU261. Or another flight before or after.
While AU sadly does not have passenger rights laws EU261 is a guide.

Where did you lose $500?

Read my original post. There was no loss of $500.

I guess my point is that if I purchase a Porsche Cayenne and the dealer delivers me a cheap Kia, should I accept his offer of compensation?

They both get you from point A to be perfectly well after all.

 

[Quickstatus]

not previous non current practices as a part of an ongoing grudgefest passing misinformation

History is very important - if the airline (or anyone else) does not learn from history, it is liable to repeat the same mistakes again.
Time will tell if QF has learnt from previous mistakes - as the CEO says it will. Some of these mistakes has cost the airline hundreds of millions in fines.

 

[MEL_Traveller]

History is very important - if the airline (or anyone else) does not learn from history, it is liable to repeat the same mistakes again.
Time will tell if QF has learnt from previous mistakes - as the CEO says it will. Some of these mistakes has cost the airline hundreds of millions in fines.

Agree. But in this case the policy of a 75% refund for a downgrade or in-op seat has been established.

Continuing to state you only get a refund of the difference between business class and full fare walk-up economy is incorrect.

And it’s not arming future passengers with the best information if they find themselves in the same situation.

 

[AuSammy]

History is very important - if the airline (or anyone else) does not learn from history, it is liable to repeat the same mistakes again.
Time will tell if QF has learnt from previous mistakes - as the CEO says it will. Some of these mistakes has cost the airline hundreds of millions in fines.

The poster is perfectly entitled to post their experiences on past problems and to post opinion on whether they consider the current compensation adequate or not.

What is not appropriate is to continue to mislead readers on what is the current practice and compensation available to inconvenienced travellers.