Who else still holds the Citibank Free For Life Premier Card?

[palpal]

Has anyone with Citibank premier Fee free for life been charged annual fee yet?

If they do charge Im immediately cancelling but dont we get a notification before that they intend to do so? I mean there are a significant number of us FFFL out there

If they are going to charge the annual fee, when do they do it as I wont have a clue when my annual review date is as it has been FFFL for years

 

[Chicken]

dont we get a notification before that they intend to do so

Legally, and no one have received anything, so it's still free. This had been repeated for X number of pages already.

 

[AIRwin]

If they are going to charge the annual fee, when do they do it as I wont have a clue when my annual review date is as it has been FFFL for years

Month of your credit card expiry?

 

[JohnGlav]

Has anyone with Citibank premier Fee free for life been charged annual fee yet?

If they do charge Im immediately cancelling but dont we get a notification before that they intend to do so? I mean there are a significant number of us FFFL out there

If they are going to charge the annual fee, when do they do it as I wont have a clue when my annual review date is as it has been FFFL for years

There is this recent narrative from 'hueofwind':

H

Post in thread 'Citibank Free For Life Credit Cards and MyCard Terms and Conditions'

Dec 12, 2025

I have complained this to them via their online chat and requested them to keep the original T&C to waive my annual fee but they declined it. Their customer assistant replied:

"When we migrated to the new MyCard system, some card features and fees changed, and these updates were communicated to all customers in May 2025. Unfortunately, the annual fee on your current card cannot be waived."

This is ridiculous and they are lying! They never communicated with me! All they did was sending an email telling me that the card would be migrated to MyCard with a link to the T&C of MyCard. Actually...

• hueofwind

If the narrative is correct it establishes that left hands and right hands at NAB are muddled and tend to contradict themselves.

If the narrative is incorrect we can ignore it.

 

[goldinthemhills]

Month of your credit card expiry?

This is the actual data point we need. My card's month of expiry is in March so I'll know then.

We were migrated in November, so it would be great to hear from those with a card month of expiry in December, January or February.

 

[Legoman]

I have a card expiring in February. They have seemingly sent out a replacement card (the brown one I suppose) in the mail, but it has not yet been received. My online banking portal currently looks like below with my main card 9947 unactivated because it is waiting arrival in my mailbox. There has been absolutely no correspondence received about this card renewal or the introduction of any new fees or any other changes in T&Cs either. It has been completely benign and automated. Until this new card arrives I am continuing to use the old one without problem which remains current and active through 02/26.

I have been FFFL since Dec 2013

 

[Legoman]

Just got the new card in the mail today. NAB posted it on 2 January. It arrived 23 January. 3 weeks for Australia Post to deliver a standard sized business envelope between capital cities within Australia. That's probably a discussion for another forum about Australia Post.

Anyway, it activated up straight away no problem. Haven't tested whether it actually works without getting instablocked yet, but we'll see in the goodness of time I suppose. Being NAB though I won't be at all surprised if a new card triggers the instablocking caper again.

There is one problem though. The letter it came on says if you have Priority Pass, you need to log in there and advise the new card payment details. Go to do that and PP appear to have purged all my details from their system entirely without any notice whatsoever. Nothing is recognised anymore. Username, email, membership number… nothing. It's like I never had a Priority Pass membership at all. Now here's the problem. I go to contact PP. They only have two published real email addresses, and whilst in the not too distant past, these addresses worked very well and were answered by human staff, they've obviously sacked all the humans now and everything is auto-replied to by a Salesforce AI bot only that answers nothing you asked and will only redirect you to website FAQs via a noreply email address. I can find no way to contact a human being at PP anymore via email and I'm not calling an international number in Hong Kong from Australia so I can sit on hold listening to music for 45mins.

Anyone know of a way of emailing PP these days that doesn't end with you being shoved down the AI bot-slop route?

 

[Chicken]

The letter it came on says if you have Priority Pass, you need to log in there and advise the new card payment details. Go to do that and PP appear to have purged all my details from their system entirely without any notice whatsoever. Nothing is recognised anymore. Username, email, membership number… nothing. It's like I never had a Priority Pass membership at all.

So your existing account disappeared? When was the late time you logged in to Priority Pass web site? When was the last time you used your Priority Pass to go into a lounge?

I can still log in to my Priority Pass account from Citi, and it still has my Citi Premier card number, with the old expiry date of year 2025 because I haven't updated the expiry date.

Have you tried recovering your user name?

I'm not calling an international number in Hong Kong from Australia so I can sit on hold listening to music for 45mins.

For account recovery, it is highly unlikely that any organisation would allow recovery via e-mail, they usually want to speak to you over the phone, Priority Pass or any other organisation. Just call them, it's easier. Don't be a gen Z who is scared of the phone. The phone doesn't bite.

 

[Legoman]

So your existing account disappeared? When was the late time you logged in to Priority Pass web site?

Oddly enough I don't keep a record of every single time I ever log into any website.

When was the last time you used your Priority Pass to go into a lounge?

I wouldn't be able to tell you even if I could get access to my account because PP helpfully expunged all visitation records a while back when they updated their website and refused to keep old visit records for posterity.

Don't be a gen Z who is scared of the phone. The phone doesn't bite.

Did you miss the bit about it being an international number in Hong Kong? Not a VOIP number either. Most Australian phone plans do not include international phone numbers funnily enough.

 

[Chicken]

Oddly enough I don't keep a record of every single time I ever log into any website.

Not exact date, but approximately.

I wouldn't be able to tell you even if I could get access to my account because PP helpfully expunged all visitation records a while back when they updated their website and refused to keep old visit records for posterity.

If you can't even remember when you have last visited a lounge, then maybe that's why your record had been deleted. If you last visited a lounge say in the last 18 months, then you may say it's weird for them to delete your account; but if you can't remember when you last logged in and visited a lounge because you actually haven't visited a lounge for 5 years, then it would be normal expectation for the account to have been deleted.

Actually, if you haven't visited a lounge for years, remember how Citi switched our cards from Visa to Mastercard, so we had to register with PP again? Did you do that?

Did you miss the bit about it being an international number in Hong Kong? Not a VOIP number either. Most Australian phone plans do not include international phone numbers funnily enough.

I thought most plans include free calls to major countries? I use Boost and they include free international calls. A few years ago, I tested Optus and Vodafone networks to see if they were good enough for me to leave Boost (which they were not), by using Lebara and Coles, and both include international calls for free. So I just expect international calls for free now.

Anyway, if you can't even remember when you last visited a lounge, then you probably haven't visited for years, and you may not even have registered during the Visa to MC conversion. Just register a new one.

By the way, I recommend using a password manager for these things. A password manager can set expiry dates for passwords, so it's a reminder to log in say once every 12 months, for example.

 

[PLANT]

So I posted back in Jan 2025.
Had to update two Priority Pass accounts via Citi Free for Life(Mycard)
Used the Mycard code 2x and both Priority accounts appeared on each phone with 2 Free Passes.
The My card had a supplementary card attached.....
Now after the trip and using both phones and both Priority Pass accounts, the Priority Pass said two Free Visits on each, been charged 36US/$60AU for using the the lounge. (Basically $60 for a cup of coffee consumed!)

Plan on contacting Priority Pass, as it should not have appeared on the App if the supplementary card has been charged a Priority visit?
Is this a valid argument?

Edit: I have just checked my account that was valid and used in December 2025 and now it is showing my old account on the app (Expired) even though I put in correct login info? I have the new membership No. that it is not showing on login?
Went back over emails and last Priority Pass email was November 2024 with updated membership number.
Using email address to login in not recognized.
Edit: I rang Priority Pass today
1. Via boost Unlimited free call you need to dial 0011 before the Hong Kong Number

+852 2866 1964

2. A voice message says to ring between Monday and Friday but then says if in English Hold.
3. I got a person that identified me with membership number and last 4 digits credit card.
4. My username is updated and my phone password manager had not updated
5. Everything works and is there.

Asked about charge on family member and told they have to ring them to discuss.....

 

[Legoman]

Plan on contacting Priority Pass

I do wish you luck in contacting them. They are almost impossible to contact now. Everything now goes through Salesforce and the AI bots they employ. There are no humans anymore.

Edit: I have just checked my account that was valid and used in December 2025 and now it is showing my old account on the app (Expired) even though I put in correct login info? I have the new membership No. that it is not showing on login?
Went back over emails and last Priority Pass email was November 2024 with updated membership number.
Using email address to login in not recognized.
Using correct Login username and password goes to Old Priority account that expired in 2022?

The Priority Pass membership database is incredibly corrupt and broken. If you've ever changed any of your details at any time, Priority Pass don't delete the old information. They keep everything, which results in multiple entries for the same data. I contacted them from my registered email address that I know is my registered address with PP and got a reply that my address is not the registered one for my PP account. I took screenshots of my details as displayed in a logged in session of my PP account, showing quite clearly the email address I was using was the same one they have recorded and yet, they still insisted it was the wrong address. I eventually worked out they still had a non-existent email address that was expired about 4 years ago. They were told at the time when I changed address not to use it anymore as it couldn't be accessed, but they ignored all that and kept it on file anyway.

I have multiple membership numbers, multiple emails, there's old expired card details in their records as well. Priority Pass membership record keeping is an absolute dog's breakfast. Given how bad their membership record keeping is, I would strongly advise against paying these clowns for anything because when it goes wrong, you're never going to see that money again, and you'll more than likely never be able to contact them to complain about it either.