I purchased Qatar airways flights using my Qantas points from CGK>DOH>DUB. Due to delay missed the connection so Qatar gave me a flight to ATH and then Aegean airlines to DUB, and never got my checked bag (golf clubs). Reported to Swissotel at the airport.
So who do i lodge my emergency purchases claims with ( and subsequantially loss claim), is it Qantas, Qatar or Aegean?
FWIW i have since confirmed with Qatar my bag was on the flight with me into DUB, but technically I am not supposed to know that as i have had no response to the missing bag claim so far ( 12 days). This bothers me, they could claim its my fault for not collecting it, could they?
Another thing.. in have been studying the EU rules. Seems that airlines is required to declare bags lost after 21 days and pay compensation, capped at about Euro 1400. However Aegeans helpful website says they do that after 45 days for peasant class travellers. Would welcome anyones wise input on that.
So who do i lodge my emergency purchases claims with ( and subsequantially loss claim), is it Qantas, Qatar or Aegean?
FWIW i have since confirmed with Qatar my bag was on the flight with me into DUB, but technically I am not supposed to know that as i have had no response to the missing bag claim so far ( 12 days). This bothers me, they could claim its my fault for not collecting it, could they?
Another thing.. in have been studying the EU rules. Seems that airlines is required to declare bags lost after 21 days and pay compensation, capped at about Euro 1400. However Aegeans helpful website says they do that after 45 days for peasant class travellers. Would welcome anyones wise input on that.