Lost property information
Any property found on Qantas aircraft is sent to Qantas Baggage Services or Qantas Administration at the airport where the property was found. If you have left any personal items onboard a Qantas aircraft or in an airport, please advise Qantas staff before leaving the airport or contact the nearest Lost property office.
It is the passenger's responsibility to contact Qantas regarding any items that they have left behind and to arrange for the collection of those items. Qantas is not responsible for any loss of, or damage to, any items left on aircraft.
Qantas will not accept items found in areas outside our premises (i.e. Security check points, common user areas of airports, taxi ranks, shops, car parks, customer transport vehicles, leased terminals or public amenity areas.)