ChrisCunard
Active Member
- Joined
- Mar 22, 2011
- Posts
- 577
Let me know of you've ever heard of this before...
Had a QF flight (Per-Syd return, red-e-deal) booked by my EA and I had to cancel the evening before departure due to an illness in the family.
Understanding red e deals I knew this meant a credit voucher and about 200 fare rules on how I could spend it - understood and accepted I wouldn't get $ back and needed to cancel before day of departure to get my full credit voucher.
I did the online cancel request that evening, but the next morning the booking was still "confirmed" in my profile.
So I called QF they cancelled it for me after explaining that I'd lose some fare value, but I advised I had canceled the night before which they acknowledged thus a $260 voucher was emailed to me.
All seemed well.
Fast forward few weeks, and I tried to use the voucher on a replacement flight and I was told that actually my $260 voucher was only worth $130 as I had forfeited my cancelled outbound fight.
I explained the above issues and was told that the story sounded "very unlikely". The fact I had got a $260 voucher was even questioned and I was asked to fax the voucher to the rep to look into it / prove it existed.
This was August 2012.
I faxed and re-faxed and heard nothing, asked for help on twitter and even emailed Qantas and got no definitive answer, until today.
Today a lovely customer service person called me to advise that, the value on the voucher was wrong. Basically I was wrong and I should just suck it up. Of course she used all the right words, but the above sentiment was there.
Despite Gold status a d loyalty since 1989 Qantas doesn't care.
I tried to explain to her that I had cancelled the booking online before the day of departure. No luck.
I tried to explain that a voucher with $260 printed on it should mean there is $260 to spend - apparently not.
I even likened this to Myer giving out a $260 refund voucher and then at the time of purchase saying "no, it's actually only worth $130" - no go there either.
So I give up. Qantas don't care and until something changes, I think (for this and about 50 other things they have done to make travelling harder in the past 12 months), I will take my business to Virgin.
Had a QF flight (Per-Syd return, red-e-deal) booked by my EA and I had to cancel the evening before departure due to an illness in the family.
Understanding red e deals I knew this meant a credit voucher and about 200 fare rules on how I could spend it - understood and accepted I wouldn't get $ back and needed to cancel before day of departure to get my full credit voucher.
I did the online cancel request that evening, but the next morning the booking was still "confirmed" in my profile.
So I called QF they cancelled it for me after explaining that I'd lose some fare value, but I advised I had canceled the night before which they acknowledged thus a $260 voucher was emailed to me.
All seemed well.
Fast forward few weeks, and I tried to use the voucher on a replacement flight and I was told that actually my $260 voucher was only worth $130 as I had forfeited my cancelled outbound fight.
I explained the above issues and was told that the story sounded "very unlikely". The fact I had got a $260 voucher was even questioned and I was asked to fax the voucher to the rep to look into it / prove it existed.
This was August 2012.
I faxed and re-faxed and heard nothing, asked for help on twitter and even emailed Qantas and got no definitive answer, until today.
Today a lovely customer service person called me to advise that, the value on the voucher was wrong. Basically I was wrong and I should just suck it up. Of course she used all the right words, but the above sentiment was there.
Despite Gold status a d loyalty since 1989 Qantas doesn't care.
I tried to explain to her that I had cancelled the booking online before the day of departure. No luck.
I tried to explain that a voucher with $260 printed on it should mean there is $260 to spend - apparently not.
I even likened this to Myer giving out a $260 refund voucher and then at the time of purchase saying "no, it's actually only worth $130" - no go there either.
So I give up. Qantas don't care and until something changes, I think (for this and about 50 other things they have done to make travelling harder in the past 12 months), I will take my business to Virgin.