What's your Uber experience?

N860CR said:
Exactly. It's a stupid system
Click to expand...

Indeed, I've done more than 100 Ub'z...

I've been totally honest in my stars and given anything from a 1star thru to a5 Star.

More often 4 or less,

But, some memorable 5's though

All based on accepted parameters, cleanliness, service, promptness,coolness of car.... blah blah etc etc.

I am a BLUNT reviewer, I state the truth whence I review. As is Fair.

And I stand by that full heartedly.

Yet I have only ever had a 5*****Star rating.

Go figure. Huh.
 
donovan301 said:
Indeed, I've done more than 100 Ub'z...

I've been totally honest in my stars and given anything from a 1star thru to a5 Star.

More often 4 or less,

But, some memorable 5's though

All based on accepted parameters, cleanliness, service, promptness,coolness of car.... blah blah etc etc.

I am a BLUNT reviewer, I state the truth whence I review. As is Fair.

And I stand by that full heartedly.

Yet I have only ever had a 5*****Star rating.

Go figure. Huh.
Click to expand...

Something has gone very wrong with people's thinking regarding ratings.

The concept of 5 stars is good, 1-4 is awful is totally flawed. It's been a very long time since I've given a 5 star rating with Uber, as I rarely have genuinely perfect experiences. 3-4 is what most should be, but Uber's stupid system marks that as a negative.

Last Uber was an older model Kia hatch that had that plastic stink that older Korean cars have along with being grotty and having a blown headlight. He got the 3 he deserved.
 
I find it mind boggling that any business would transparently rate a 'Customer'

Our business has customers with 15yr histories who are absolute pains to deal with. But never would we ever display to them that they are not the most important people in our business lives. It is certainly a novel concept IMHO.
 
N860CR said:
Something has gone very wrong with people's thinking regarding ratings.

The concept of 5 stars is good, 1-4 is awful is totally flawed. It's been a very long time since I've given a 5 star rating with Uber, as I rarely have genuinely perfect experiences. 3-4 is what most should be, but Uber's stupid system marks that as a negative.

Last Uber was an older model Kia hatch that had that plastic stink that older Korean cars have along with being grotty and having a blown headlight. He got the 3 he deserved.
Click to expand...

I meant that when I give a 5* Rating, It is a service provided as advertised, and is of expected Quality and service of product.

Few and far between in my opinion,...though there are exceptions, and I Rate them Dutifully....with the Highest deserved ranking, where relevant.

But, like I say, Few, and Far Between....

Oddly, I as stated, have Always been a 5* Client,
.....which miffs me, as none of the presumed possible retailiations to such ratings,have had any detriment.

Seemingly all have clearly rated me less than a 5.
In my opinion, I would expect *star* retaliation, but it seems it never prevails, regardless of my *star* review.

An Oddity indeed.
 
Cruiser Elite said:
I find it mind boggling that any business would transparently rate a 'Customer'

Our business has customers with 15yr histories who are absolute pains to deal with. But never would we ever display to them that they are not the most important people in our business lives. It is certainly a novel concept IMHO.
Click to expand...


Umm...? How bout "Facebook" ??? :shock:

;)
 
donovan301 said:
I meant that when I give a 5* Rating, It is a service provided as advertised, and is of expected Quality and service of product.

Few and far between in my opinion,...though there are exceptions, and I Rate them Dutifully....with the Highest deserved ranking, where relevant.

But, like I say, Few, and Far Between....

Oddly, I as stated, have Always been a 5* Client,
.....which miffs me, as none of the presumed possible retailiations to such ratings,have had any detriment.

Seemingly all have clearly rated me less than a 5.
In my opinion, I would expect *star* retaliation, but it seems it never prevails, regardless of my *star* review.

An Oddity indeed.
Click to expand...

I think a lot of the issue is that Uber pushes this rating thing so it's hard on the drivers that they actually take their frustrations out on the passengers a bit.

Without being rude, the average Uber driver (in Sydney anyway) probably can't fully comprehend that rating a customer is a very strange way to go about running their business (and it is their GST registered business.... or should be anyway)
 
No bad experience so far except Bangkok. A few drivers just gave lame excuses and tried to make me cancel the trip when they didn't like the destinations.

US drivers are best at giving ratings. My rating went up every time when in the US and going down when in Australia.

In Lisbon, we used Uber to go to Sintra Castle and only costed around 25Euro (felt bad for the driver as it took almost an hour). On the way back at one point, I was told an internet dropped out and our hotel didn't show as a destination in the receipt. The driver drove back to that area and did a few more kilometers (to make up for the fare I believe). Weird but We ended up paying pretty much what we had to pay.
 
I've had Uber installed for a year. Only made trips to/from airports (CBR, LAX, DFW and DTW), 11 trips total. Rating is 4.91.
It doesn't give me a distance traveled for the LAX trips...
Avg distance for the other 9 rides is 27.8kms.
 
Finale said:
No bad experience so far except Bangkok. A few drivers just gave lame excuses and tried to make me cancel the trip when they didn't like the destinations.

US drivers are best at giving ratings. My rating went up every time when in the US and going down when in Australia.

In Lisbon, we used Uber to go to Sintra Castle and only costed around 25Euro (felt bad for the driver as it took almost an hour). On the way back at one point, I was told an internet dropped out and our hotel didn't show as a destination in the receipt. The driver drove back to that area and did a few more kilometers (to make up for the fare I believe). Weird but We ended up paying pretty much what we had to pay.
Click to expand...
I've found the opposite. rating plummeted in the States despite tipping well and usually taking longish rides.
 
N860CR said:
The concept of 5 stars is good, 1-4 is awful is totally flawed. It's been a very long time since I've given a 5 star rating with Uber, as I rarely have genuinely perfect experiences. 3-4 is what most should be, but Uber's stupid system marks that as a negative.
Click to expand...

Along with that other American concept of NPS
- where only a 9 or 10 is seen as a positive.

Like boxing scorecards
 
Sponsored Post

Struggling to use your Frequent Flyer Points?

Frequent Flyer Concierge takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights.

Using their expert knowledge and specialised tools, the Frequent Flyer Concierge team at Frequent Flyer Concierge will help you book a great trip that maximises the value for your points.

Took 3 rides yesterday (as a passenger) - started with a 4.80, then increased to 4.81 after the first ride and stayed 4.81 after the second.

After the third, where the driver was belching, had loud music on, missed several turns and tried to drop me off blocks away from my house, my rating had dropped back to 4.80.

Safe to say he got a very generous 3 stars from me, all things considered.
 
N860CR said:
The concept of 5 stars is good, 1-4 is awful is totally flawed. It's been a very long time since I've given a 5 star rating with Uber, as I rarely have genuinely perfect experiences. 3-4 is what most should be, but Uber's stupid system marks that as a negative.
Click to expand...

Their rating system may be flawed but it is what it is and drivers have to maintain a certain rating above 4.5. Giving a score of 4 for a good but not perfect ride is still disadvantageous to the driver, even if it isn't intended to be.

ChrisFlyer said:
Safe to say he got a very generous 3 stars from me, all things considered.
Click to expand...

Noting those significant problems a rating of 3 seems way too generous.
 
I rated a driver 5 when in truth he didn't deserve it. Couldn't find me so I told him to park and I would find him. I gave him a break however, new Australian, new to Adelaide, trying to make a go of things for himself and his family. A friendly guy, clean car,offered mints and cold water.
 
Thinking about Uber for the first time in London this week - I'm going to see a show being recorded at Pinewood Studios and it's over 2 hours on public transport home but about 30 minute Uber. Apparently the studio is a 10 minute cab ride just to the nearest station.

How soon can I book the car eg can I book it before I go into the show - past experience is they won't even let you have your phones switched on let alone use them

Does anyone have a referral they want to send along that I can help someone out

Cheers
 
Struggling to Redeem Your Frequent Flyer Points?
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

I think you can prebook, but I've not done it so can't comment.

As to ratings, I always give a 5 unless things turn sour. The only time I've rated less is when both car and driver smelt of bad BO. There was another recent driver (ex AusPost delivery driver) who swore, complained and tended to not worry too much about those funny signs indicating a maximum speed. I'm not offended by swearing and I can turn off from complaining and he was a good driver (except for the speeding) so I rated him 5. I thought later it should be less, but I think the mass populace will no doubt sort him out fairly quickly. His car was impeccable though and he did have a bottle of water in the door (no offer to use it), so not sure if that was for me or not, but a 5-10minute ride ... no issues.
 
If you want a UK ride first though you want a UK coupon. I'm sure Google will find some.

I don't think the scheduled rides does much more than logging on at that time - if there are no cars around you are still out of luck (generally unlikely with Uber in big cities though)
 

Enhance your AFF viewing experience!!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..

Recent Posts

Staff online

  • NM
    NM
    Enthusiast

Currently Active Users

... and 8 more.
Total: 1,145 (members: 58, guests: 1,087)
Back
Top