What is Qantas playing at?

[Alectoris]

I don't even think it's business behaving badly, just shambolic.

Actually, I don’t agree. I think they know exactly what they are doing and staff know what they have to do and say.

 

[Vic]

Gotta say I'm not at all regreting flying to Europe with Qatar last month...

Perhaps there is an 'insider' here who can offer up a reason for all of this.

I almost posted something like "not this ... again". But didn't want to be disrespectful to the OP.

 

[RooFlyer]

Gotta say I'm not at all regreting flying to Europe with Qatar last month...

I'm on them too, next time.

 

[Vic]

I'm on them too, next time.

If you're in business the champagne is an interesting mix of options. They have a champagne and a rose champagne. On some flights it was Taittinger rose and Charles Heidsieck Brut Reserve, which according to Dan Murphy is about the same cost.

But on other flights it was Charles Heidsieck Rose 2005 (DM like $170) against Laurent Perrier NV (DM ~$60).

And that's all of my off topic-ness

 

[Anna]

Having left home on Monday morning at 10am, he is yet to arrive in the UK

Is he there yet? And bag?

 

[Forg]

If you're in business the champagne is an interesting mix of options. They have a champagne and a rose champagne. On some flights it was Taittinger rose and Charles Heidsieck Brut Reserve, which according to Dan Murphy is about the same cost.

But on other flights it was Charles Heidsieck Rose 2005 (DM like $170) against Laurent Perrier NV (DM ~$60).

And that's all of my off topic-ness

I have flown Emirates once & only once, in 1st, to New Zealand when they had huge discounts … I reckon whoever was buying their wines didn’t drink wine, and was just fulfilling a requirement to have one of each variety which had a cost over $X per bottle. Was all over the shop!

 

[Alectoris]

Is he there yet? And bag?

Yes, he finally made it - sadly, the bag didn’t and no-one has any idea where it is. They did the same to another passenger but managed to reunite him with his bag in London. So it looks like my husband’s is lost for good now.

 

[JohnK]

This is so disappointing to read. Sorry to hear @Alectoris.

And I thought a 3 hour delay to my JQ flight today was a huge inconvenience and without lounge access too.

Luckily I booked a Qantas award tomorrow departing 3h30m after scheduled arrival and thanks to @serfty I cancelled and rebooked for an award 2 hours later and almost all seats were gone.

Had I booked a revenue airfare I would have been stuffed.

Why do airlines continue to think it is OK to stuff passengers around?

 

[N860CR]

Little perplexed that they’d say they can’t reroute you on the next available qantas service without charging you extra. I was fairly sure the conditions of carriage specifically stipulate that they need to move you onto their next available (in the same class of service).

I can only think that they’re “selling” seats that aren’t there (ie overselling) and that’s why there’s no provision to move you.

I suspect it’s something that could have been better handled by a local phone agent… but good luck getting into one. That said, ten years or so ago I was abused by a Hobart agent who was adamant she couldn’t move me onto another flight due to a cancellation as it was “full” (despite a seat having already been reserved to protect my intl connection). Comes down to the attitude and training I guess.

 

[Franky]

I don't even think it's business behaving badly, just shambolic.

And consistently so….

 

[BAM1748]

And consistently so….

No I don't think consistently, I generally have a good experience with QF, hence why I use them.

 

[Alectoris]

Yes, he finally made it - sadly, the bag didn’t and no-one has any idea where it is. They did the same to another passenger but managed to reunite him with his bag in London. So it looks like my husband’s is lost for good now.

Hallelujah - his luggage has turned up in London (two days after he left for Glasgow) but at least it is with family.

 

[Anna]

Hallelujah - his luggage has turned up in London (two days after he left for Glasgow) but at least it is with family.

Good news, but troubling that nobody could let him know where it was. I've had delayed bags several times, but at least I've always been told where the bag was and roughly how long it would take to be reunited with it.

 

[RooFlyer]

Good news, but troubling that nobody could let him know where it was. I've had delayed bags several times, but at least I've always been told where the bag was and roughly how long it would take to be reunited with it.

My only (thankfully!) experience with a lost bag of QFi was LAX-SYD. Delayed, delayed, delayed - I finally got hold of the QF Tas manager, who I had been introduced to and he managed to track it down (still in LAX). But then he told me that Sydney would only know that its arrived when they open the container and find it! No logging of bags actually loaded onto a flight. This was c2015. Yes, I found that hard to believe but he gave me the (private) number of QD SYD int baggage manger who confirmed it.

Happy for hubby's luggage, @Alectoris

 

[MathNerd]

Hallelujah - his luggage has turned up in London (two days after he left for Glasgow) but at least it is with family.

His luggage might be intact, but what about his legs?

(Coming from a point of view of a >6' guy, if I'm not in J, I do everything in my limited power to get exit row/extra legroom seats in Y. I'm currently on the QF499 final SYD-MEL service for the day in 4A which has much better legroom than the rest of the Y cabin).

Anyway back on topic, sorry to hear about the horrendous experience your husband went through @Alectoris, with that amount of bad luck occuring all at once, surely there's some good luck around right now waiting to deliver itself into his future...

 

[SCM]

I think at this point, it's just best to not fly with Qantas. I wouldn't use the term boycott - just for now, until things change, it's too risky.

 

[Happy Dude]

I think at this point, it's just best to not fly with Qantas. I wouldn't use the term boycott - just for now, until things change, it's too risky.

Agreed but I'd extend this to partners too especially with bookings using QFF points. Hopefully the keel will be righted soon.

 

[Saab34]

It’s low cost offshoot isn’t having issues? I got half a dozen JQ flight changes for Q1 which was expected as they announced capacity pullbacks, and I changed all the times to what I wanted via Facebook chat all done in 10 minutes. Even a 15 minute change I asked for the morning fight instead, which was triple the price originally, no questions asked. Seemed all too easy.

Will stick with JQ and VA until at least Jan 2023.

 

[love_the_life]

Agreed but I'd extend this to partners too especially with bookings using QFF points. Hopefully the keel will be righted soon.

Given the amount of grief some posters have had with award bookings, personally I am not bothering to make any yet though the big problems seem to come if the pax with the reward flight wants to make a change to the booking.

 

[Mattg]

Given the amount of grief some posters have had with award bookings, personally I am not bothering to make any yet though the big problems seem to come if the pax with the reward flight wants to make a change to the booking.

Big problems can happen just as easily if the operating airline makes a schedule change or cancellation, and a suitable alternative is not available or Qantas fails to re-issue the new ticket on time, meaning the partner airline flights are auto-cancelled. None of this is the fault of the passenger trying to change anything.